Scaled Slack support beyond 100 people and treated customer conversations as product intelligence. Her operating approach puts writing quality and judgment at the center of customer experience.
Leaders who built customer support, success and feedback systems. Selected for documented work, including past roles.
Cosign
Annette connects customer experience to the company behind it: culture, employee experience and the operating habits that make service consistent. As founder and CEO of CX Journey, she turns that perspective into practical advisory work on customer-experience design and governance.
Customer success community builder sharing practical ideas for scaled customer outcomes and retention.
Led global customer success at GitHub
Built Swiftly's customer-success function before separating implementations, renewals and technical support. Her approach starts with customer needs and team design rather than letting ticket volume define the organization.
Former customer success operator and retention consultant with practical team-leadership guidance.
Former SaaS CCO teaching practical systems for onboarding, retention and expansion.
Builds Pylon's B2B customer support platform
Pairs hands-on customer-success leadership at Siena AI with a clear point of view on strategic customer relationships. The author of The Strategic Customer Success Manager, he is worth following for the connection between customer work and business value.
Support operator who explains voice-of-customer loops, quality and practical support craft.
Customer success practitioner and consultant translating retention and expansion strategy into operating processes.
Cofounded Pylon's customer support platform
Builds the post-sale machinery behind customer success: implementations, renewals and the workflows between them. Through Infinite Renewals, he helps B2B SaaS teams connect that work with automation and better operating processes.
Support leader with hands-on experience across startup support teams and scalable CX systems.
Customer-service practitioner and researcher translating contact-center metrics into operational decisions.
Jeanne brings a chief-customer-officer perspective to the decisions that shape customer experience: who owns the problem, what leaders measure and how teams follow through. Through Customer Bliss, she helps leadership teams make customer commitments part of how the company runs; The CX Lead selected her for customer leadership and customer-driven growth.
Practitioner and community builder sharing service design, voice-of-customer and contact-center lessons.
Customer success company builder behind Gainsight and Pulse, now board member and CEO advisor.
