Metric SherpaFounder and Principal Analyst
Until Present
Justin Robbins founded Metric Sherpa to research customer interactions and improve customer experience and service operations. Previously held research and community leadership roles at ICMI and HDI and led corporate communications and evangelism at UJET, following operations work at Network Solutions and Hershey Entertainment & Resorts.
Justin Robbins founded Metric Sherpa to research customer interactions and improve customer experience and service operations. Previously held research and community leadership roles at ICMI and HDI and led corporate communications and evangelism at UJET, following operations work at Network Solutions and Hershey Entertainment & Resorts.
Career
ujet.cxSenior Director, Corporate Communications & Evangelism
Apr 2022 — Mar 2023
UBM plcGroup Director, Content & Community (HDI & ICMI)
Dec 2012 — Sep 2017
Hershey Entertainment & Resorts CompanyManager, Training and Guest Experience
Feb 2008 — Nov 2012
Grizzly IndustrialAssistant Manager, Written Communications
2006 — Mar 2007
InterContinental Hotels & ResortsGeneral Manager
Nov 1999 — Dec 2005