CX Journey Inc.Founder and CEO
2017 — Present
Annette Franz founded CX Journey Inc. to help organizations improve culture, employee experience and customer experience. Previously led consulting services at CustomerSat, Medallia, Allegiance, Confirmit and Touchpoint Dashboard, and held customer experience roles at Mattel, Fidelity Investments and Compellon. Began her career at J.D. Power and Associates.
Annette Franz founded CX Journey Inc. to help organizations improve culture, employee experience and customer experience. Previously led consulting services at CustomerSat, Medallia, Allegiance, Confirmit and Touchpoint Dashboard, and held customer experience roles at Mattel, Fidelity Investments and Compellon. Began her career at J.D. Power and Associates.
Career
Fidelity InvestmentsDirector, Customer Outcomes
Jun 2015 — Apr 2016
ConfirmitDirector, VOC Consulting - Americas
2013 — Dec 2014
AllegianceSenior Director, Client Services
Oct 2009 — Oct 2011
MedalliaDirector, Client Services
Oct 2007 — Oct 2009
Mattel, Inc.Senior Consumer Research Analyst
1997 — 1998
JD PowerManager, Research Projects
1992 — 1997