NumberBarnDirector of Customer Experience and Support
Until Present
Jeremy Watkin leads customer experience and support at NumberBarn, with earlier customer service leadership at FCR, Phone.com and TierraNet. He writes about contact-center quality, customer feedback and the practical work of helping support teams solve problems.
Jeremy Watkin leads customer experience and support at NumberBarn, with earlier customer service leadership at FCR, Phone.com and TierraNet. He writes about contact-center quality, customer feedback and the practical work of helping support teams solve problems.
Career
8x8Manager, Product Marketing, CCaaS
Aug 2019 — Jul 2020
FCRDirector of Customer Experience
Sep 2017 — Jul 2019
Phone.comDirector of Customer Service
Apr 2012 — Jul 2015
TierraNetCustomer Service Manager/Representative
Sep 2000 — Apr 2012