Kristi FaltorussoCEO and Principal Advisor
Until Present
Kristi Faltorusso advises SaaS founders and customer success leaders on retention, expansion and the systems behind post-sale growth. Before building her consulting practice, she led customer success at ClientSuccess, IntelliShift, BetterCloud, Sisense and BrightEdge.
Kristi Faltorusso advises SaaS founders and customer success leaders on retention, expansion and the systems behind post-sale growth. Before building her consulting practice, she led customer success at ClientSuccess, IntelliShift, BetterCloud, Sisense and BrightEdge.
Career
ClientSuccessChief Customer Officer
Apr 2022 — Feb 2026
SisenseGlobal Director of Enterprise Customer Success
2018 — Sep 2018
BrightEdgeSenior Director of Customer Success
Mar 2015 — Jun 2017
BrightEdgeDirector of Customer Success
2014 — Mar 2015
BrightEdgeSenior Customer Success Manager
Nov 2012 — Dec 2013
AjMadisonDirector of Digital Acquisition
2012 — Nov 2012
Crain's New York BusinessDirector of Online and eCommerce Strategy/ Online GM for CrainsNewYork.com
May 2011 — 2012
XO Group Inc.Sr. Online Marketing Manager
Jul 2007 — May 2011
Prime Visibility (Wpromote)Manager, Account Management Team
Jun 2006 — Jul 2007
UBM TechOnline Marketing Strategist
Jun 2005 — Jun 2006
UBM TechAd Operations Manager
Mar 2004 — Jun 2005