ABOUT SINCH  

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. 

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. 

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! 

DESCRIPTION 

As Sinch continues to expand and deepen our product suite, we are looking for strategic leaders to drive global vertical strategy for our ambitions amongst our vision to pioneer the way the world communicates. Financial Services is a key component of Sinch’s revenue, and one of the fastest growing verticals at the company.  

This role is focused in North America, commercial strategy and customer facing role that orchestrates the alignment between commercial, product, and operational teams to achieve our commercial ambitions. You will work in partnership with global and regional leadership to see through those ambitions, getting your hands dirty when needed, but ultimately driving scalable strategies that can scale our ambitions across the organization. 

The Senior Manager of Financial Services will support the development of the commercial strategy for key regional customers and prospects within their vertical category. Banks, Fintechs, Insurers and all other financial institutions. 

The Senior Manager will establish the regional strategy for net new business acquisition, growth of existing customers within their focus area, as well as oversee the enablement of the sales and account management teams. It will own bringing our key commercial offerings to market and aligning Sinch’s Sales, Account Management, Marketing, Operational, and Product teams to succeed at our commercial ambitions. The work will be instrumental in continuing to drive Sinch’s growth and it will play a major role in shaping the future of the company and its offering. 

Job Responsibilities:

• You will play a key role in driving the growth, adoption, and success of Sinch's services across North America within your focus vertical, helping customers realize greater value from our solutions. 

• You will shape our go-to-market strategy and positioning for critical solution areas, translating complex concepts into clear, actionable guidance for Sales and Account Management teams around the world. 

• You will analyze our customer portfolio, identify opportunities for expansion across industries, markets, products, and geographies, and help prioritize investments that deliver the greatest business impact. 

• You will collaborate closely with Product and Engineering teams to develop compelling value propositions, articulate customer outcomes, and strengthen Sinch's competitive differentiation in the market. 

• You will define and scale enablement strategies that empower commercial teams with the knowledge, tools, and confidence needed to succeed within your area of expertise. 

• You will serve as the voice of the customer, gathering insights from customers and commercial teams worldwide and partnering with Product teams to help shape future innovation and solution development. 

• You will ensure commercial teams have access to the resources, insights, and best practices they need to effectively position and grow Sinch's solutions. 

• You will represent Sinch externally as a trusted industry expert and thought leader, engaging with customers, partners, and industry audiences through meetings, events, and speaking opportunities. 

• This is an individual contributor role, offering the opportunity to drive significant business impact through leadership, influence, and cross-functional collaboration rather than direct people management.

REQUIREMENTS

• You bring a minimum of 8 years of experience within the technology sector, ideally in financial technology, including several years leading teams, initiatives, or strategic programs. 

• You have experience navigating global, multicultural organizations and are comfortable operating in fast-paced, commercially focused environments. 

• You build credibility quickly with senior executives and excel at developing trusted relationships with strategic customers, partners, and stakeholders. 

• You possess a strong understanding of the payments ecosystem, financial services landscape, and emerging financial technologies. 

• You are equally comfortable shaping strategy and translating vision into execution, with a track record of delivering measurable business outcomes. 

• You enjoy partnering closely with commercial teams and supporting go-to-market efforts that drive product adoption, customer success, and revenue growth. 

• You are highly organized and can effectively prioritize competing demands while communicating clearly and confidently with a variety of audiences. 

• You bring positive energy to your work, enjoy motivating teams across regions and functions, and inspire others through collaboration and influence.

• You thrive in an environment that values partnership, empowerment, and shared success, and you enjoy working across diverse teams to achieve common goals. 

• You are comfortable with international travel and building relationships with colleagues, customers, and partners around the world.

OUR HIRING PROCESS  

 We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.   

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! 

BENEFITS

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.  

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.  

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.  

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.  

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.  

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.  

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. 

The annual starting salary for this position ranges $123,200 - $154,000 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role is eligible for a short-term incentive (STI) bonus subject to individual and/or company performance. This role will be accepting applications until June 21st, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.  

This role is primarily remote, but candidates must reside near one of our hub locations for occasional collaboration:  Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO; Seattle, WA; New York, NY