Market Range: 04

Hiring Salary: $18.00/Hourly

THIS POSITION IS LOCATED IN KNOXVILLE, TN

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: Under the direction of an assigned supervisor, the Administrative Associate 1 provides administrative support for front office. This position supports staff for front desk operations for multiple clinical enterprises existing in one physical office. 

EDUCATION:  High School diploma or GED. (TRANSCRIPT REQUIRED)

EXPERIENCE: Six (6) months of work experience in a medical office. (Experience in medical assisting or administration preferred). (Ability to fluently speak Spanish preferred).

LICENSE/CERTIFICATION: Current licensure as a Certified Nursing Assistant (CNA) or Certified Medical Assistant (CMA) in the state of Tennessee preferred. (COPY OF LICENSE/CERTIFICATION REQUIRED)      

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to accurately maintain Electronic Medical Records (EMR) systems.

• Basic knowledge of coding and billing. 

• Proficiency and skill in Microsoft Office and desktop publishing software.

• Ability to handle working in a fast-paced environment and prioritize tasks based on importance.

• Excellent communication and problem-solving skills.

WORK SCHEDULE:  This position may be occasionally required to work evenings and weekends.

1. Reviews insurance eligibility, as needed.

2. Communicates with providers regarding patient appointments and other patient communication.

3. Processes new patient forms and requests previous records, as necessary. 

4. Creates appointments in EMR for multiple providers’ schedules.

5. Schedules patient appointments (check in, check out) and maintains calendars.

6. Answers and routes phone calls from patients and other providers.

7. Collects co-pays and cash payments.

8. Performs other related duties as assigned.