ServiceNow Developer

Position Title: ServiceNow Developer

Location: Sydney, Australia
Role Purpose

The ServiceNow Developer develops and maintains applications and integrations supporting our cybersecurity managed services. This is a mid-level hands-on role within the ServiceNow team, working on a customised platform used to deliver services to external customers. You will take ownership of clearly scoped development work from requirements through implementation, testing and documentation, following agreed designs and team standards. You will work with senior developers and the ServiceNow Team Lead on complex changes, technical decisions and production issues, building your understanding of the wider platform while delivering reliable, secure and maintainable solutions. 
Summary

Key accountabilities for this role are as follows: 

Deliver agreed changes to applications, integrations and platform functionality, with responsibility for the quality and progress of your assigned work. 

Key accountabilities for this role are as follows: 

• Development Delivery: Estimate and deliver clearly scoped development tasks. Raise unclear requirements, dependencies and risks early, seeking guidance on complex designs. 
• Application Development: Build and maintain scoped applications, tables, forms and business logic, using standard platform capabilities where suitable and following agreed designs for custom development. 
• Scripting and JavaScript: Write, debug and maintain server-side and client-side JavaScript, including Business Rules, Script Includes, Client Scripts and UI Actions. Use platform APIs and reusable components appropriately. 
• Requirements and Communication: Work with colleagues, service stakeholders and customers as needed to clarify requirements, agree acceptance criteria and explain progress and practical limitations. 
• Integrations: Build and maintain integrations using REST and agreed integration patterns, including authentication, validation, error handling and logging, with senior support for complex scenarios. 
• Platform Maintenance: Investigate defects, improve maintainability and assist with upgrade testing and remediation. Consider performance, security and upgradeability in everyday development. 
• Testing and Code Review: Test your changes against acceptance criteria, document results and address review feedback. Follow secure coding, peer review and release processes, and contribute to reviews within your experience. 
• Troubleshooting and Support: Investigate application and integration issues, communicate findings and support agreed fixes. Escalate complex or high-impact incidents to senior colleagues promptly. 
• Learning and Knowledge Sharing: Develop your platform knowledge through pairing, feedback and practical work. Share useful findings and solutions with the team. 
• Documentation: Maintain technical notes, configuration details, integration documentation and support instructions so others can maintain your work. 
• Collaboration: Work with ServiceNow administrators, developers, frontend and UX colleagues, and service delivery teams to deliver and support changes end to end. 

What we are looking for in you

Minimum Requirements 

• Hands-on ServiceNow development experience, typically 2 to 4 years, or equivalent practical experience demonstrating the ability to deliver clearly scoped changes independently. 
• Practical JavaScript skills for server-side and client-side development, including debugging and writing clear, maintainable code. 
• Experience developing and maintaining ServiceNow functionality, including Business Rules, Script Includes, Client Scripts, UI Actions and Flow Designer. 
• Working knowledge of tables, relationships, forms and access controls, with an understanding of secure data handling. 
• Experience using ServiceNow APIs such as GlideRecord and an understanding of when logic belongs on the client or server. 
• Practical experience building or maintaining REST integrations, including JSON, authentication and error handling. 
• Ability to translate agreed requirements into development tasks and test changes against acceptance criteria. 
• A structured approach to troubleshooting, using logs and debugging tools and recognising when to ask for support. 
• Experience following peer review, testing and controlled release processes, including update sets or application source control. 
• Awareness of how customisations can affect security, performance and upgrades, and willingness to follow established platform standards. 
• Ability to organise assigned work, communicate progress and risks, and collaborate with technical and service colleagues. 
• Clear written and verbal communication in English, including explaining your work to non-technical stakeholders. 
• Willingness to develop further ServiceNow skills and work towards relevant certifications. 

 Desirable Requirements 

• ServiceNow Certified Application Developer (CAD), Certified System Administrator (CSA), or a relevant module certification. 
• Experience with scoped applications, Scripted REST APIs, GlideAjax or automated testing using ATF. 
• Experience with Service Portal, modern frontend frameworks such as React, or SOAP integrations. 
• Experience in managed services, a multi-customer environment or cybersecurity, including security tooling integrations. 
• Exposure to platform upgrades, agile delivery, Jira, Azure DevOps or CI/CD practices. 
• A degree in computer science, information systems or a related field, or equivalent professional experience. 

Behaviours: 

• Working Hours: The working hours are 0900-1730hrs Mon-Fri, and you would be expected to be working and contactable throughout those times. There is no scheduled out of hours work but may be required in emergency situations only. 
  
  
• Professionalism: Conduct yourself with professionalism, integrity, and ethical behaviour in all interactions and situations. 
  
  
• Accountability: Takes ownership of deliverables and sees work through to completion. 
  
  
• Proactive: Demonstrate a proactive approach to process improvement and process creation, ensuring conformity to the standards of the GMS Development Team. 
  
  
• Learning mindset: Actively keeps skills current in a fast‑evolving JavaScript and security landscape. 
  
  
• Collaboration: Work well within a team environment, communicating effectively with colleagues from different departments and sharing insights to improve security posture. 
  
  
• Adaptability: Embrace changes in technology and processes, adapting to new challenges and learning quickly in a dynamic security landscape
  
  

Ways of working 

• Focusing on Clients and Customers.  
  
  
• Working as One NCC.
  
  
• Always Learning.
  
  
• Being Inclusive and Respectful. 
  
  
• Delivering Brilliantly.  

Our company

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.   

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support. 


Come join us?


What do we offer in return?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

• Transportation and rice allowances
  
  
• Night differential, overtime pay and holiday pay
  
  
• 13th‑month pay and performance‑based bonus plan
  
  
• Day‑1 HMO healthcare coverage for you and dependents
  
  
• Outpatient medicine reimbursement
  
  
• Group life insurance, accidental death & disability cover
  
  
• Employee Assistance Program (EAP) with 24/7 confidential counselling
  
  
• Generous vacation and sick leave, available from Day 1
  
  
• Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
  
  
• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings
  
  

So, what’s next? 
If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to global.ta@nccgroup.com .