Objective

Own end-to-end activation and sustained performance of Pay Rs. 0 across assigned hospitals/ Diagnostic centers.

You will work closely with other hospital success team members to identify opportunities, align hospital teams, train staff, deliver strong booking numbers during live operations, stabilize performance, hand over execution and ensure the same high performance continues after handover.

Role Journey

Identify → Align → Train → Train on the Job → Stabilise → Handover → Monitor → Support to Continue Delivering High Performance

Key Responsibilities

• Understand the hospital’s patient flow, receptionist led billing process and Pay Rs. 0 potential

• Align hospital leadership, supervisors and receptionists

• Train hospital staff on pitching Pay Rs. 0, eligibility checks and bookings

• Work alongside hospital staff during live operations

• Deliver strong booking numbers during the on-the-job phase

• Demonstrate that the expected performance is achievable

• Identify and solve operational, behavioural and technical challenges

• Share learnings, challenges and solutions with the wider Team

• Stabilise performance before handing over execution to the hospitals

• Build hospital-level ownership and accountability

• Monitor performance closely after handover

• Support, retrain and intervene whenever performance drops

• Ensure that hospitals continue to deliver the same high performance consistently

• Manage multiple hospitals across different locations within/ outside city

What we are looking for

• High ownership and the ability to work independently

• A strong team player who takes collective responsibility for outcomes

• Willingness to support team members and contribute beyond assigned hospitals when required

• Strong execution and problem-solving skills

• Passion, energy and a go-getter attitude

• Ability to train, influence and motivate frontline staff

• Comfort working on the ground inside hospitals

• Willingness to travel and commute across the city

• Strong communication and stakeholder management skills

• Work with targets and take complete accountability for performance

You will be successful when:

• The Hospital Success Team works together effectively to make each hospitals operations successful

• Assigned hospitals achieve strong Pay Rs. 0 booking numbers

• Hospital staff independently pitch and book Pay Rs. 0

• High performance is demonstrated during the on-the-job phase

• Operations are stabilised before handover

• Hospitals continue delivering the same performance after handover

• Any decline in performance is identified and corrected quickly

• Learnings from one hospital are shared and applied across other hospitals

The person we need

Someone who can take ownership independently while also working closely with the team to solve problems, support colleagues and deliver collective success.

Someone who can enter a hospital, understand the opportunity, align the people, train the staff, deliver the numbers and ensure that the same high performance continues over time.

This is a field-first, team-driven, target-driven and high-ownership role.