We’re seeking a future team member for the role of Vice President, Client Operations Manager to join our Gennie Mae (Client Operations) team. This role is located in Lake Mary, FL.

In this role, you’ll make an impact in the following ways:  

• Operational Oversight
  • Deals with complex external client issues (ongoing client servicing for various projects and product implementations.
  • Communicate needs and issue with internal and external clients
  • Allocate/Coordinate work within a team/project
  • Lead and manage requests received from the client.
  • Develop and implement strategies to streamline processes and reduce costs.
  • Monitor key performance indicators (KPIs) to assess operational success.
  • Maintain quality assurance across operational activities.
  • Contributes to the achievement of platform team objectives.
  • Collaborate with department leads, team members and business partners.
  • Foster a supportive and motivated work environment.
  • Assist with training, and performance evaluations for operational staff.
  • Operations Managers are required to make informed, data-driven decisions to benefit the organization and its stakeholders.
• Team Leadership
• Budget and Resource Management
  • Plan, allocate, and monitor financial resources for operational needs.
  • Ensure optimal and cost-effective utilization of human and physical resources.
  • Assist Operations Leas with the preparation to manage operational budgets in alignment with company goals.
• Strategic Planning
  • Collaborate with leadership to set short-term and long-term objectives.
  • Identify opportunities to enhance operational effectiveness and scalability.
  • Contribute to the development of policies and procedures that support growth.
• Risk Management and Compliance
  • Ensure compliance with legal, regulatory, and industry standards.
  • Identify potential risks and develop strategies to mitigate them.
  • Maintain accurate records and documentation in line with organizational guidelines.
     

To be successful in this role, we’re seeking the following:  

• Bachelor's degree in Business Administration, Finance, or a related field. 
  • Advanced degree or relevant certifications are a plus.
• Typically, 4-7 years of experience and 0-1 years of management experience. 
  • Experience in an operational area and/or client services is preferred. 
• Strong leadership, organizational, and interpersonal skills.
• Proficiency in data analysis, project management, and budget planning.
• Excellent communication skills, both written and verbal.
• Knowledge of industry-standard tools and software for operations management.