About the role
Inside Sales AssociateWho We AreIndia has a healthcare problem—not a shortage of doctors or medicines, but a shortage of access totimely and affordable healthcare.At MediBuddy, we are solving this challenge by making quality healthcare accessible to millions ofIndians through technology. As India's largest digital healthcare platform, we enable seamless accessto doctor consultations, diagnostics, surgeries, pharmacy, and wellness services across the country.Every day, more than 35,000 patients trust MediBuddy for their healthcare needs. With a network of90,000+ doctors, 7,100+ hospitals & clinics, 4,000+ diagnostic centres, and 2,500+ pharmacies,we're building a healthcare ecosystem that puts patients first.
Why This Role ExistsHealthcare decisions are often delayed because patients don't know where to begin, whom to consult,or how to navigate the process.Our Inside Sales team bridges this gap.As an Inside Sales Associate, you'll be the first point of contact for customers who have shown interestin MediBuddy's healthcare services. Your role is to understand their healthcare needs, educate themabout the right treatment options, guide them through their journey, and help them make informeddecisions.Beyond sales, you'll play a meaningful role in helping patients access quality healthcare quickly andconfidently.
About This RoleThis is not a conventional telesales position.It is a consultative sales role where empathy, communication, and relationship-building matter as muchas achieving targets.
You'll interact with customers over phone, understand their requirements, recommend the most suitablehealthcare solution, coordinate with internal stakeholders, and ensure an exceptional customerexperience from the first interaction until successful conversion.If you enjoy speaking with people, solving problems, and working in a fast-paced environment, this roleoffers an excellent opportunity to build a rewarding career in healthcare sales.
What You Will Own1. Customer Consultation● Engage with prospective customers who have expressed interest in MediBuddy services.● Understand customer requirements through meaningful conversations.● Recommend appropriate healthcare services based on customer needs.● Build trust and confidence through consultative selling.
2. Lead Management● Manage assigned leads efficiently.● Conduct regular follow-ups to improve conversion rates.● Maintain accurate records of customer interactions.● Ensure timely responses to customer queries.
3. Sales & Revenue● Achieve individual monthly sales targets.● Maximize lead conversion while maintaining customer satisfaction.● Meet daily productivity and talk-time goals.● Identify opportunities to improve conversion performance.
4. Customer Experience● Deliver a seamless customer journey from enquiry to closure.● Resolve customer concerns with empathy and professionalism.● Coordinate with internal teams to ensure smooth service delivery.● Maintain high customer satisfaction standards.
5. Process Excellence● Adhere to quality guidelines and standard operating procedures.● Accurately update CRM after every customer interaction.● Ensure compliance with all business and process requirements.● Continuously improve communication and sales effectiveness.
What We Are Looking ForNon-Negotiable● MBA or any equivalent qualification.● Excellent verbal communication skills in English and Hindi.● Strong customer interaction and persuasion skills.● Target-oriented mindset with a passion for sales.● Ability to work in a fast-paced environment.● Willingness to work from the office.Strongly Preferred● Fresh MBA graduates with excellent communication skills are also encouraged to apply.● Proficiency in using MS Office.● Strong interpersonal and relationship management skills.
Character ProfileWe're looking for someone who:● Enjoys interacting with people every day.● Listens actively and understands customer needs.● Is confident, persuasive, and solution-oriented.● Learns quickly and adapts to changing business priorities.● Takes ownership of goals and consistently delivers results.● Believes that great customer experiences drive long-term success.
Why This Role MattersEvery customer interaction has the potential to improve someone's healthcare journey.As an Inside Sales Associate, you won't just convert leads—you'll help patients make informedhealthcare decisions when they need them most. Your guidance can make quality healthcare moreaccessible, faster, and easier for thousands of families across India.At MediBuddy, every successful conversation contributes to our mission of making healthcareaccessible for everyone