At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Help shape the future of workforce planning.

Workforce planning is evolving, and so are we.

As a Workforce Planner Analyst, you'll play a key role in ensuring we have the right people, in the right place, at the right time to deliver great outcomes for our customers and our business. This is more than scheduling and rostering. You'll use data, insights and workforce planning expertise to influence decisions, optimise performance, and contribute to the future direction of workforce management at IAG.

Joining our Workforce Management team at a time of change, you'll help strengthen our workforce planning capability by combining operational planning expertise with data-driven insights. Working alongside leaders and stakeholders, you'll contribute to workforce decisions that improve customer outcomes, support our people, and drive operational performance.

This is a permanent full-time role based in Tāmaki Makaurau (Auckland) or Ōtautahi (Christchurch).

Ngā Mahi Hei Whakatutuki Māu | What You'll Do

• Develop and maintain workforce schedules and rosters that balance customer demand, operational performance and employee experience.
• Monitor workforce performance and make real-time recommendations to respond to changing business needs.
• Analyse workforce trends and performance data to identify risks, opportunities and areas for improvement.
• Provide insights and recommendations that support effective operational decision-making.
• Partner with leaders and stakeholders to develop workforce solutions aligned to business objectives.
• Support forecasting, capacity planning and resource allocation activities.
• Contribute to continuous improvement initiatives, automation opportunities and the ongoing evolution of workforce management practices.

Ōu Pūkenga me ōu Wheako | What You'll Bring

• Background in workforce planning, workforce management, scheduling, forecasting or real-time operations.
• Proficiency with workforce management systems such as NICE IEX, NICE CXone, Verint or similar platforms.
• Strong analytical and problem-solving skills, with the ability to identify trends and generate insights.
• Effective stakeholder engagement and communication skills across operational and support teams.
• Understanding of contact centre operations, resource planning and service performance drivers.
• Continuous improvement mindset and a passion for finding smarter ways of working.

Tā Mātau ki a Koutou| What We Offer

• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Annual $500 health & wellbeing payment.
• 14 Weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Applications close: Thursday 5 November 2026 11:59PM NZDT

Tā Mātau Ratonga Tautoko | Adjustments & Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@iag.co.nz for a confidential conversation.

He pitopito kōrero anō mō mātau | More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.