OHC Operations Kolkata
Full time · Posted 4D AGO
Job PurposeTo manage the end-to-end operations of Occupational Health Centres (OHCs), ensuring smooth day-to-day functioning, compliance with medical and operational SOPs, efficient manpower deployment, quality service delivery, timely billing, and effective MIS and vendor management.
Key Roles & Responsibilities 1. OHC Operations• Manage daily operations of OHCs and ensure uninterrupted service delivery.• Ensure availability of doctors, nurses, and drivers as per operational requirements.• Monitor patient registration, investigations, and consultations.• Ensure adherence to defined SOPs, TATs, and quality standards.• Identify operational bottlenecks and implement corrective actions. 2. Manpower Management• Plan manpower requirements based on client agreement.• Prepare duty rosters and ensure adequate staffing.• Monitor attendance, productivity, discipline, and performance.• Conduct regular team reviews, training, and performance feedback.• Handle escalations and employee-related operational issues. 3. Client & Corporate Coordination• Act as the primary operational point of contact for corporate clients regarding various OHC requirements.• Conduct regular client reviews and address operational concerns.• Ensure agreed SLA/KPI/TAT commitments are consistently achieved.• Support client onboarding and implementation of new OHCs. 4. Quality & Compliance• Ensure compliance with healthcare regulations, company policies, and OHC protocols.• Conduct regular audits of OHC processes.• Maintain required records, registers, and documentation.• Investigate deviations, complaints, and incidents.• Ensure proper biomedical waste management, infection control, and safety practices. 5. Performance & MIS• Track key operational KPIs, including patient/employee footfall, client complaints, OHC utilization, and manpower adherence.• Prepare daily, weekly, and monthly MIS reports.• Analyze operational trends and identify improvement opportunities. 6. Vendor & Infrastructure Management• Coordinate with manpower agencies, ambulance vendors, and other service providers.• Ensure availability of medical supplies, consumables, and equipment.• Monitor equipment breakdowns and ensure timely resolution.• Maintain adequate inventory and prevent stock-outs. 7. Escalation Management• Promptly escalate issues such as manpower shortages and critical operational incidents.• Maintain an escalation tracker and ensure closure within defined timelines. Required
Skills• Strong healthcare/OHC operations knowledge• Team and manpower management• Client relationship management• MIS and data analysis• Problem-solving and escalation management• Quality and process improvement• Strong communication and presentation skills• Ability to manage high-volume operations• Good understanding of healthcare compliance and SOPs
Key Roles & Responsibilities 1. OHC Operations• Manage daily operations of OHCs and ensure uninterrupted service delivery.• Ensure availability of doctors, nurses, and drivers as per operational requirements.• Monitor patient registration, investigations, and consultations.• Ensure adherence to defined SOPs, TATs, and quality standards.• Identify operational bottlenecks and implement corrective actions. 2. Manpower Management• Plan manpower requirements based on client agreement.• Prepare duty rosters and ensure adequate staffing.• Monitor attendance, productivity, discipline, and performance.• Conduct regular team reviews, training, and performance feedback.• Handle escalations and employee-related operational issues. 3. Client & Corporate Coordination• Act as the primary operational point of contact for corporate clients regarding various OHC requirements.• Conduct regular client reviews and address operational concerns.• Ensure agreed SLA/KPI/TAT commitments are consistently achieved.• Support client onboarding and implementation of new OHCs. 4. Quality & Compliance• Ensure compliance with healthcare regulations, company policies, and OHC protocols.• Conduct regular audits of OHC processes.• Maintain required records, registers, and documentation.• Investigate deviations, complaints, and incidents.• Ensure proper biomedical waste management, infection control, and safety practices. 5. Performance & MIS• Track key operational KPIs, including patient/employee footfall, client complaints, OHC utilization, and manpower adherence.• Prepare daily, weekly, and monthly MIS reports.• Analyze operational trends and identify improvement opportunities. 6. Vendor & Infrastructure Management• Coordinate with manpower agencies, ambulance vendors, and other service providers.• Ensure availability of medical supplies, consumables, and equipment.• Monitor equipment breakdowns and ensure timely resolution.• Maintain adequate inventory and prevent stock-outs. 7. Escalation Management• Promptly escalate issues such as manpower shortages and critical operational incidents.• Maintain an escalation tracker and ensure closure within defined timelines. Required
Skills• Strong healthcare/OHC operations knowledge• Team and manpower management• Client relationship management• MIS and data analysis• Problem-solving and escalation management• Quality and process improvement• Strong communication and presentation skills• Ability to manage high-volume operations• Good understanding of healthcare compliance and SOPs
