Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Customer Experience Representative
- Location
- Remote
- Type
- Full time
- Posted
- 13D AGO
About the role
Description
Who we are:
WeSki is a self-service ski trip booking platform built for the modern traveller. Our vision is simple: to make great ski experiences available to everyone. We enable customers to build and book a fully custom ski holiday in minutes, combining flights, accommodation, transfers, ski passes, equipment and lessons in one seamless flow.
Behind the scenes, our technology evaluates millions of trip combinations in real time. We dynamically connect inventory from 1,500+ suppliers, automatically optimise which components we bundle together, and present only options that really work. What used to take hours of research and coordination now takes a few clicks and finds much better results for our customers.
Every trip is fully customisable. Customers get the flexibility of building it themselves, with the security, protection, and support of a regulated holiday provider. Each trip is dynamically orchestrated in real time, with dependencies automatically managed across suppliers at scale, spanning over 300 resorts in 20+ countries across Europe, North America, Asia and Oceania. From booking to return, we manage the entire journey, so customers can relax and enjoy their holiday.
We’re about to cross $170M in annual sales. Growth is accelerating, unit economics are strong, and the business funds its own growth. High transaction volume, complex infrastructure, real impact, delivered by a small, high-performing team.
We operate in a ~$100B global ski travel market with no technology-native market leader. The industry is still dominated by traditional tour operators, with business models and infrastructure that have barely evolved in decades. This is a rare opportunity to define the future of ski travel at global scale.
Role Overview:
- Serve as the main point of contact for our customers throughout their journey at WeSki.
- Post-booking support according to customers’ needs.
- Support during the trip to give a great customer experience.
- Represent the voice of the customer and influence product development roadmap.
- Rotating Shift Work Schedule, including weekends.
- This is a full-time remote position with a rotating shift work schedule, including weekends and evenings.
- This position is for a contract of up to 6 months, with an option for renewal.
Requirements:
- Native English speaker - must
- 3+ years of experience in customer service - must
- 2+ Experience in Travel Tech B2C - must
- Experience working with support and CRM systems, preferably the following platforms: HubSpot, Zendesk- advantage.
- Ski experience - advantage!
- Solve complicated problems that need simple solutions.
- Proven technical skills and self-learning ability, capable of thoroughly understanding the functional and technical aspects of a complex system.
- Highly organized with an ability to multitask with multiple priorities.
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