About the role

• Own small operational problems before they become leadership problems.
• Coordinate repairs, maintenance, equipment issues, cleaning, pest control, signage, trash, and supply issues.
• Escalate serious issues quickly and clearly.
• Be willing to do hands-on work when needed.
• Keep cafes operational, safe, and presentable.

What we are looking for

• 3 to 8+ years of multi-unit cafe, restaurant, retail, hospitality, or fast-casual operations experience.
• Experience managing Store Managers, Shift Leads, or multi-location teams.
• Strong understanding of labor, inventory, waste, scheduling, training, and store-level profitability.
• Hands-on leadership style.
• High standards for cleanliness, speed, product quality, and hospitality.
• Ability to read numbers and turn them into action.
• Strong communicator who can be direct without creating drama.
• Comfortable operating in a startup environment with incomplete systems.
• Willing to work nights, weekends, early mornings, and emergencies when needed.
• No ego. Must be willing to jump behind the bar, clean, move furniture, stock shelves, handle vendors, or solve whatever problem is in front of them.

Ideal background

• Market Manager, District Manager, Regional Manager, Area Manager, or Multi-Unit Manager at a fast-casual, cafe, juice, coffee, or hospitality brand.
• Experience at companies like Joe & The Juice, Blank Street, Starbucks, Blue Bottle, Sweetgreen, Cava, Chipotle, Pret, Philz, Equator, or a strong independent cafe group.
• Experience opening new locations is a major plus.
• Experience in high-volume urban stores is a major plus.
• Military, hospitality, or intense field-operations background is a plus.

Traits that matter

• High integrity.
• High urgency.
• Calm under pressure.
• Strong work ethic.
• Low drama.
• Direct communicator.
• Detail obsessed.
• Comfortable with chaos.
• Strong with people and numbers.
• Leads from the front.
• Takes ownership without waiting to be asked.

Within 30 days

• You understand every cafe in your market.
• You know the team, the managers, the biggest operational problems, and the daily routines.
• You have fixed obvious gaps in cleanliness, stocking, scheduling, and accountability.

Within 60 days

• Store Managers are executing better.
• Standards are more consistent.
• Labor, waste, inventory, and customer experience are improving.
• The market feels more organized and less reactive.

Within 90 days

• The cafes in your market are operating with clear routines, stronger managers, better numbers, and fewer escalations.
• New openings are smoother.
• Leadership trusts you to own the market without constant supervision.

Compensation

Competitive base salary plus performance-based upside. Final compensation depends on experience, market, and scope of responsibility.

Why this role matters

Corgi Cafe is scaling quickly. The difference between a great cafe network and a chaotic one is strong field leadership. This person will be one of the key operators responsible for turning Corgi Cafe from a few exciting locations into a disciplined, high-performing cafe brand.

About Corgi Insurance

Corgi is a full-stack insurance carrier building better, faster insurance products for startups. We’re not a broker, so we underwrite and issue policies directly, with fewer handoffs and less friction. Cutting out intermediaries lets us tailor coverage to how companies actually operate and price risk more efficiently.