At Asurion we’re obsessed with gadgets and gizmos. We’re the folks standing in line on launch day waiting for the latest smartphone or gaming console. We love all things tech and we’re experts at what we do.  

Why we Exist: https://www.youtube.com/watch?v=QidG2a5axVc&feature=youtu.be  

Our technicians are the face of Asurion and heroes to our customers with broken devices! While we love technology, we love people more! We are serving the users of technology and so, successful technicians enjoy helping people and problem solving.

The Level 3 Repair Technician on our Supply Chain team at the UROC facility owns our complex, mail-in repairs and is a vital part of servicing our customers.

Schedule:  Shift: Monday-Thursday 3:00pm-1:30am

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Inspects, triages, tests, and repairs complex defective wireless electronics, such as tablets, laptops, and game consoles.
• Disassembles and repairs or replaces loose, worn, or defective components and wiring, using hand tools, soldering equipment and other devices used for high level device repair.
• Counts, scans, and receives inventory.
• Keep record of sales, prepare inventory of stock and order merchandise.
• Package and ship devices back to customers.
• Remains current on all assigned training courses.
• Ensures that all repairs meet or exceed repair standards.
• Adheres to repair best practices and safety procedures.

Here’s what you’ll bring to the team:

• A+ Certification- Computer Networking is preferred.
• Previous electronic repair experience is required for this highly skilled position.
• High energy level, detail oriented, exhibit a sense of urgency and initiative to perform in a fast-paced environment.
• Strong communication and presentation skills
• Must be able to work well within diverse teams
• Computer skills in Microsoft Office Suite
• Must be able to multi-task within a fast-paced environment
• Respect core values of Asurion and comply with the Company's policies and procedures.

Work Environment: This job operates in a warehouse environment. This role routinely uses small tools to conduct repairs. There are also proprietary equipment and software provided by OEM partners as well as electronic equipment such as solder stations and other electronic device warming tools.  

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move items that weigh up to 20 pounds. Technicians must be comfortable working in a warehouse environment and standing for long periods of time.  

Position Type: This is a full-time position.  

What we offer:

• Competitive pay
• Quarterly Bonuses
• Health, dental, and vision insurance
• 401k with employer match potential
• Generous paid time off
• Paid holidays
• Tuition reimbursement
• Ongoing training to grow your skills

EEO Statement:

It is the policy of uBreakiFix to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, sex (with or without sexual conduct), age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. uBreakiFix prohibits and will not tolerate any such discrimination or harassment.  

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.