At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

岗位：专员，大健康客服

Roles and Responsibilities:

• 在承诺的时间内准确回答关于保险计划、保全、理赔等问题，并按照公司的规范给到客户最优的解决方案, 提高一通电话的解决率。 

• 根据客户的需求帮助客户做就诊前预约。 

• 协助公司直付医院来电查询客户的福利。 

• 与内外部客户做有效沟通，高效解决客户问题。 

• 与销售和客户经理团队紧密合作，提供并改善给客户的服务。 

• 能够发现流程中需要改进的地方并且向相关管理层提出反馈。 

• 积极主动给团队的所有成员提供支持以达成运营目标。  定期交流和提升通话质量，提高通话质量标准。

Minimum Job Requirements:

• 大学专科以上学历。 2-3年医疗相关经验，理赔经验或专业客服经验；
• 英语和普通话听说读写流利。 有保险行业背景或者英文流利者优先；
• 较强的人际沟通技巧，口齿清晰，书面语言文字流利，能较好得和内外部人员沟通；
• 精通电脑，熟练使用办公软件，如word, Excel, MS Outlook. 会PowerPoint 优先。

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.