Care Team Manager, Community Health 

Location: Seattle/Tacoma, WA area

FLSA Status: Exempt

Job Status: Full Time

Work Model: Remote/Field Based

Work Schedule: Monday–Friday with occasional evenings and/or weekends

Vehicle Required: Yes - with valid insurance

Amount of Travel Required: Occasional travel throughout market

Positions Supervised: Community Guides

Reports To: Assistant Director of Care Team Operations

At Reema Health, we believe a personalized, community-based approach to care makes it easier for anyone to get what they need to improve their lives. We believe a relationship with a real person, someone who listens, meets members where they are, and understands the community's resources  can ease those burdens.

As a Care Team Manager, you’ll lead a team of Community Guides while overseeing Reema’s care delivery in your market. Each community guide manages a caseload of approximately 80-120 members, helping individuals overcome barriers to care and improve their health. Your role is to ensure your team has the coaching, tools, accountability and support they need to consistently deliver exceptional member experiences and outcomes. 

You’ll balance people leadership and operational ownership - developing your team, using data to drive performance, using technology to improve team efficiency and member outcomes, and building strong community partnerships. As a growing startup, our teams evolve quickly, so we’re looking for a leader who embraces change, inspires others to do the same, and builds a high-performing team that consistently delivers exceptional member outcomes.

This role requires the ability to quickly learn and apply new information across multiple systems and workflows. While you'll receive comprehensive onboarding and support, success in this role comes from being comfortable navigating a fast learning curve and continuously building proficiency over time.

What Success Looks Like

Success in this role means:

• Building and retaining a high-performing team of Community Guides
• Consistently achieving member engagement, quality, documentation, and operational goals
• Coaching employees to improve performance and grow professionally
• Creating an engaged, accountable team culture
• Using data to identify opportunities and improve outcomes
• Building strong relationships with community partners across your market
• Helping your team successfully navigate change as Reema continues to grow

Lead Your Team

• Hire, onboard, coach, and develop Community Guides
• Hold regular 1:1 meetings that provide coaching, feedback, recognition, and career development
• Foster an engaged, collaborative, and accountable team culture in a primarily remote environment
• Lead team meetings, case reviews, and ongoing learning opportunities
• Support Guides through complex member situations while reinforcing trauma-informed, member-centered care
• Monitor workloads and help Guides effectively manage their caseloads
• Partner with cross-functional teams to remove barriers and improve team effectiveness

Drive Market Performance 

• Lead the day-to-day operations of Reema's care delivery within your assigned market
• Monitor performance metrics, quality measures, documentation, and member outcomes
• Translate data into coaching, action plans, and operational improvements
• Hold the team accountable for key performance goals while helping each Guide understand how their work contributes to overall success
• Ensure compliance with HIPAA, documentation standards, and organizational policies
• Build and maintain relationships with healthcare providers, community organizations, and local partners
• Champion organizational change and help your team adapt to evolving priorities and new initiatives

Leverage Technology

Technology is central to how Reema delivers care. As a leader, you'll model curiosity, adaptability, and confidence with new tools while helping your team do the same.

• Champion adoption of Reema's technology platform and operational tools
• Coach team members on documentation, workflows, and technology best practices
• Troubleshoot operational challenges and identify opportunities for process improvement
• Help create a culture where technology enables better member care and greater efficiency

Stay Connected to Members

While this is primarily a leadership role, you'll occasionally maintain a small member caseload to:

• Support operational needs
• Provide coverage when needed
• Stay connected to the member experience
• Better coach your team through real-world situationsThis 

Job responsibilities may grow and change as business needs evolve.

What You Bring — The Must-Haves

• 3+ years of leadership experience in healthcare, community-based services, care management, social work, behavioral health, or a related field
• Experience coaching and developing employees
• Strong communication and relationship-building skills
• Experience using performance metrics and data to improve team outcomes
• Comfortable learning and adopting new technology and helping others do the same
• Strong organizational, problem-solving, and prioritization skills
• Ability to thrive in a fast-paced, evolving startup environment 
• Experience leading remote or field-based teams

Valued Experience

• Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or a related field (or equivalent experience)
• Experience with care coordination, case management, population health, or social determinants of health
• Experience working with Medicaid, managed care organizations, or community-based healthcare programs

This Role May Be a Great Fit If You:

• Enjoy developing people more than doing all the work yourself
• Can balance empathy with accountability
• Use data to make decisions and coach performance
• Stay calm and adaptable when priorities change
• Build strong relationships across teams and within the community
• Enjoy improving systems and helping teams work more effectively

This Role Might NOT Be for You If…

• You prefer individual contributor work over leading others
• You avoid difficult coaching or performance conversations
• You need a highly structured environment where priorities rarely change
• You struggle to make decisions with incomplete information
• You're uncomfortable using technology and data to improve operations

Qualifications & Position Requirements

• 18 years of age or older
• Available to work Monday–Friday during core business hours.
• [If field-based:] Valid driver's license, insurance, and reliable transportation
• Offers contingent upon passing a pre-employment drug screening and background check
• Comply with federal, state, and local regulations regarding patient confidentiality and HIPAA
• Use technology-based tools and systems daily
• Lift and carry up to 25 lbs occasionally

Benefits

• Competitive Salary Package
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings with Company Match
• Employee Assistance Program
• Technology Stipend
• Mileage Reimbursement
• Accrued Paid Time Off
• Paid Family and Medical Leave

As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws.

Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employee's ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.