Main Responsibilities

1- Management

• Oversee the back office to support retail operations by aligning with the sales strategy and continuously enhancing the customer experience
• Implement action plans to achieve store, subsidiary, or Group KPIs
• Develop and support warehouse and customer service staff through hands-on management, fostering a culture of feedback and continuous improvement.
• Handle the inventory and customer service responsibilities assigned to the manager (monitoring, reporting, etc.)
• Ensure business continuity under all circumstances (absences, training, etc.)

 2 – Inventory and Stock Flow 

• Manage merchandise procurement in line with the sales strategy 
• Manage all internal and external goods flows by overseeing physical movements.
• Ensure that physical inventory levels always match those in the computer system
• Organize and adapt the management of local inventory based on seasonal demand.
• Organize annual and cyclical inventories: plan these inventories, ensure their preparation and smooth execution, trace items in case of discrepancies, and recommend corrective actions. 

3- Customer Service

• Handle sales administration, remote customer interactions, and payment processing.
• Manage orders and customer reservations, and coordinate after-sales service in-store.
• Serve as the in-store point of contact for the CRM and the customer service center

4- Business Monitoring and Administration

• Serve as the point of contact for cash register operations in the store: Set up the registers in the morning; verify and approve daily cash register closings. Prepare reports for the Finance Department.
• Train new employees on how to use the cash register and all related procedures. Ensure that the entire store team follows these procedures.
• Help manage the schedule, 
• Manage general purchasing 
• Oversee maintenance for the store 

Performance Criteria 

• Achievement of objectives 

• Effective communication with all employees

• Knowledge of and proper use of/compliance with store management information systems and procedures 

• Individual contribution to the smooth operation of the store

• Meeting deadlines

   

The candidate possesses 

• A team oriented mindset

• A focus on results

• A commitment to quality

• Great adaptability and a curious mind

• Strong interpersonal skills

• A passion for retail and the in-store experience 

• The ability to work independently

• The ability to work accurately and meticulously while easily switching between tasks 

• A very good command of English. 

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