Richard W. Baker

Richard W. Baker is a design leader whose work centers on user research and product design, from improving digital products and workflows to building design organizations. His portfolio describes leading a redesign of rail-industry tools and creating GE’s Innovation Accelerator, which combined a physical lab, digital platform, and cross-functional team.

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Products & media

rwbaker.com

Digitizing the Rail Industry

A case study on redesigning digital tools for rail operations, including research, product strategy, and a design system.

rwbaker.com

Building and Scaling High-Performing Design Organizations

Examples of building a UX organization at GE, scaling teams, and establishing design-led innovation programs.

rwbaker.com

Product Design in Action

Case studies of product design work, including Nabo, PandaDoc Rooms, and OpenGov Mobile.

rwbaker.com

Innovation Accelerator

A case study of an innovation program combining a physical lab, digital portal, and cross-functional team.

rwbaker.com

Executing Design at Scale

An account of planning and coordinating design work within an engineering-focused enterprise.

Writing

rwbaker.com

Design Leaders Must Prioritize Time with Customers

Advice on how design leaders can stay connected to users through research and support interactions.

Writing

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Richard W. Baker

Products & media

Digitizing the Rail Industry

Building and Scaling High-Performing Design Organizations

Product Design in Action

Innovation Accelerator

Executing Design at Scale

Design Leaders Must Prioritize Time with Customers

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