Mercer Smith leads customer experience strategy and solutions at Boldr, helping teams build scalable support. She previously worked at PartnerHero, Appcues, Trello, Atlassian, Campaign Monitor and Wistia, and writes about support operations and customer experience.
Mercer Smith leads customer experience strategy and solutions at Boldr, helping teams build scalable support. She previously worked at PartnerHero, Appcues, Trello, Atlassian, Campaign Monitor and Wistia, and writes about support operations and customer experience.
Career
BSenior Director of CX Strategy and Solutions at Boldr until Present