Lucidya builds Arabic-native customer-experience software for enterprises and public organizations. Its products connect social and media monitoring, customer profiles, surveys and service conversations. AI agents resolve supported customer cases inside connected systems, while analysts and control-room services help teams interpret sentiment and respond to emerging issues.
Products & media
An omnichannel workspace brings customer-service conversations, agent collaboration, performance tracking and AI-assisted resolutions into one inbox.
Multilingual feedback software runs adaptive surveys and analyzes satisfaction scores and open-text responses alongside customer records.
Media analysis tracks brand and competitor coverage across news sources and publications, combining alerts, sentiment and reporting.
Social monitoring analyzes public conversations and sentiment in Arabic and English, with alerts, competitive comparisons and reporting.
A customer data platform unifies social, service, survey and behavioral records for segmentation and personalized interactions.
Customer-service agents connect to business systems to resolve supported billing, order and account requests with governance and escalation controls.
Team
Founders
1 person
Jobs
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Funding
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Data current as of July 14, 2025
Leads
Participating Firms
Angels
$30M