Jeremy Watkin leads customer experience and support at NumberBarn, with earlier customer service leadership at FCR, Phone.com and TierraNet. He writes about contact-center quality, customer feedback and the practical work of helping support teams solve problems.

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Jeremy Watkin leads customer experience and support at NumberBarn, with earlier customer service leadership at FCR, Phone.com and TierraNet. He writes about contact-center quality, customer feedback and the practical work of helping support teams solve problems.

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Director of Customer Experience and Support at NumberBarn until Present
customerservicelife.com

The anatomy of an effective contact-center one-on-one

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