Carrier operations agent monitors shipments, investigates delays, contacts carriers and updates stakeholders to resolve freight exceptions automatically.

Customer operations agent answers shipment inquiries, sends proactive delay notifications and gathers dispute documentation using real-time supply-chain data.

Workflow development agent converts plain-language supply-chain requirements into tested operational procedures and deploys custom automation through Loft.

Supplier operations agent extracts shipping-document data, creates shipments from bills of lading and connects documents to purchase orders.

Facility operations agent books and reschedules appointments using live arrival estimates, coordinating carriers, docks and receiving teams across communication channels.

Compliance and documentation agent collects delivery evidence, validates customs documents and routes records to accounting and purchase-order workflows.