Annette Franz founded CX Journey Inc. to help organizations improve culture, employee experience and customer experience. Previously led consulting services at CustomerSat, Medallia, Allegiance, Confirmit and Touchpoint Dashboard, and held customer experience roles at Mattel, Fidelity Investments and Compellon. Began her career at J.D. Power and Associates.
Annette Franz founded CX Journey Inc. to help organizations improve culture, employee experience and customer experience. Previously led consulting services at CustomerSat, Medallia, Allegiance, Confirmit and Touchpoint Dashboard, and held customer experience roles at Mattel, Fidelity Investments and Compellon. Began her career at J.D. Power and Associates.
Career
CJFounder and CEO at CX Journey Inc. from 2017 to Present