An AI customer agent that resolves support requests and handles sales and ecommerce conversations using customer context, company knowledge, and configured procedures.
Fin brings AI into the ongoing work of helping customers, combining an agent with the processes a support team needs to train, test and improve it. Built natively into Intercom, it can also work alongside other helpdesks and across channels such as chat, email and voice. Its scope has grown from service into sales, ecommerce and customer success. Fin's Apex models are purpose-built for customer interactions, while the product's training and analysis workflow lets teams refine how the agent responds and acts. The direction is toward handling more of the customer journey through one connected system.
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