Jennifer Cramer

Jennifer Cramer leads forward deployed engineering at Salesforce for its AI products, including Agentforce. Her team works alongside customers to launch deployments and feeds implementation lessons back into product development.

Career

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Based in: Boston

Salesforce

SVP, Forward Deployed Engineering, AI Products (Agentforce)
Present
Senior Vice President, Customer Success, AI / Agentforce
Feb 2025 — Apr 2025
Boston, Massachusetts, United States
Senior Vice President, Customer Success
Jan 2024 — Feb 2025
Boston, Massachusetts, United States
Vice President, Signature Success Delivery, AMER and APAC
Feb 2023 — Jan 2024
Boston, Massachusetts, United States
Vice President, Technical Account Management, North America
Jul 2022 — Feb 2023
Boston, Massachusetts, United States
Vice President, Signature Success, Retail and Consumer Goods, Commerce and Marketing Clouds, AMER
Nov 2021 — Jul 2022
Senior Director, Customer Success Field Enablement
May 2016 — Jul 2019
Boston, Massachusetts, United States
Director, Customer Success
Mar 2014 — May 2016
Boston, Massachusetts, United States
Services and Partner Enablement Manager
Aug 2010 — Sep 2011
Principal Consultant
Aug 2006 — Aug 2010

Planhat

May 2021 — Oct 2021

Global Vice President of Customer Success

Dalhousie University

MBA

Western University

Bachelor's studies in economics

Products & media

salesforce.com

Measuring AI's business impact

Media appearance

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Jennifer Cramer

Salesforce

SVP, Forward Deployed Engineering, AI Products (Agentforce)

Senior Vice President, Customer Success, AI / Agentforce

Senior Vice President, Customer Success

Vice President, Signature Success Delivery, AMER and APAC

Vice President, Technical Account Management, North America

Vice President, Signature Success, Retail and Consumer Goods, Commerce and Marketing Clouds, AMER

Senior Director, Customer Success Field Enablement

Director, Customer Success

Services and Partner Enablement Manager

Principal Consultant

Planhat

Dalhousie University

Western University

Products & media

Measuring AI's business impact

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