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Company name

2022

Founder

Company name

2022

Founder

Bihan Jiang

Bihan Jiang is Director of Product at Decagon, leading the Core product team. Bihan's work focuses on tools for building and operating conversational AI agents across customer-service channels, including Browser Actions, which lets agents complete tasks in web applications without a traditional API integration. Previously, Bihan held product and engineering roles at Scale AI.

Career

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Based in: San Francisco

Decagon

Director of Product
Aug 2025 — Present
Product Lead
Oct 2024 — Aug 2025
San Francisco, California, United States

Scale

Senior Product Manager
2023 — Oct 2024
Scale AI · San Francisco, California, United States
Product Manager
2022 — 2023
Scale AI · San Francisco, California, United States
Product Engineer
2021 — 2022
Scale AI · San Francisco, California, United States

Facebook

2019 — 2020

Software Engineering

University of North Texas

2015 — 2017

Research Assistant

Stanford University

Bachelor's studies in software

Texas Academy of Mathematics and Science

Master's studies in mathematics

Stanford University

Master’s degree in computer science

Products & media

Introducing Browser Actions: AI agents that act across any web-based system

Outbound voice: scaling proactive customer engagement

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