John Gleeson is the Founder and General Partner of Success Venture Partners (SuccessVP), a seed and pre-seed fund for applied-AI founders backed by 150+ Customer Success leaders from companies like Anthropic, OpenAI, Stripe, and Notion. Before SuccessVP, John was VP of Customer Success at Motive (formerly KeepTruckin), where he helped take the company from $1M to $300M in ARR and built the post-sale engine that onboarded and retained 130,000 customers. Earlier he was employee #1 and later VP of Customer Success at Affinio, and he scouted for Index Ventures. He co-founded the SF and NYC Customer Success Meetups, the largest community of Customer Success professionals, and writes Founder-Led Customer Success on Substack.
John Gleeson is the Founder and General Partner of Success Venture Partners (SuccessVP), a seed and pre-seed fund for applied-AI founders backed by 150+ Customer Success leaders from companies like Anthropic, OpenAI, Stripe, and Notion. Before SuccessVP, John was VP of Customer Success at Motive (formerly KeepTruckin), where he helped take the company from $1M to $300M in ARR and built the post-sale engine that onboarded and retained 130,000 customers. Earlier he was employee #1 and later VP of Customer Success at Affinio, and he scouted for Index Ventures. He co-founded the SF and NYC Customer Success Meetups, the largest community of Customer Success professionals, and writes Founder-Led Customer Success on Substack.
Career
John Gleeson studied at Dalhousie University (MBA) and Carleton University.
Founder & General Partner at Success Venture Partners from 2023 to Present in San Francisco, CASolo GP of a seed and pre-seed fund for applied-AI founders, with an LP base of 150+ Customer Success leaders.
VP of Customer Success at Motive until PresentHelped scale Motive (formerly KeepTruckin) from $1M to $300M ARR, owning Customer Success and operations and leading a team of 150.
Venture Scout at Index Ventures until PresentVenture scout sourcing early-stage deals and supporting portfolio companies on Customer Success.
VP of Customer Success at Affinio until Present in Halifax, NSEmployee #1; grew to VP of Customer Success through the company's Series A.