Sarah Vanden Broek

Sarah Vanden Broek leads customer experience operations strategy and AI at Playlist, where she works on scaling support for its platforms, including ClassPass. At ClassPass, she helped move support toward a chat-first, 24/7 model and introduced AI assistance and automation that changed how agents handle customer inquiries.

Career

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Based in: New York City

ClassPass

Director, CX Operations Strategy and AI
Mar 2025 — Present
Senior Manager, CX Operations Strategy & AI
Dec 2019 — Mar 2025
New York City, New York, United States

Playlist

Until Present

Director, CX Operations Strategy and AI

Citibank

Vice President, Senior Product Manager
May 2017 — Dec 2019
Citi · New York City, New York, United States
Management Associate, Product Manager
Sep 2016 — May 2017
Citi
Management Associate, Product Manager
Mar 2016 — Sep 2016
Citi
Management Associate, Marketing Manager
Aug 2015 — Mar 2016
Citi · New York City, New York, United States