DeelGlobal VP of Customer Success
Until Present
Previously Global Head of Customer Success.
Luke Ferrel leads global customer success at Deel. He previously was Senior Director of Customer Success at Outreach and held roles at Qualtrics and McMaster-Carr. He began his career as a military linguist, speaks fluent Mandarin, and is known for his "Golden Deal" framework for tying CSM goals to measurable customer outcomes.
Luke Ferrel leads global customer success at Deel. He previously was Senior Director of Customer Success at Outreach and held roles at Qualtrics and McMaster-Carr. He began his career as a military linguist, speaks fluent Mandarin, and is known for his "Golden Deal" framework for tying CSM goals to measurable customer outcomes.
Career
OutreachSenior Director of Customer Success
Feb 2022 — Mar 2023
OutreachSr Director of Customer Success - Scale
Feb 2021 — Feb 2022
QualtricsStrategy and Analytics Senior Manager
Mar 2018 — Jun 2019
QualtricsGlobal Operations, Analytics and Process Automation Manager
May 2017 — Mar 2018
McMaster-CarrSenior Operations Manager
Nov 2016 — May 2017
McMaster-CarrSales Operations Manager
2016 — Nov 2016
McMaster-CarrSales Operations Supervisor
2015 — 2016
United States Air ForceSr. Project Manager
Dec 2010 — May 2014
United States Air ForceOperations Analyst
May 2009 — 2012
Air Force Research LaboratoryResearch Intern
May 2007 — Jul 2007