Linda Ma Microsoft Gold Star Award-winning Site Reliability Engineer, Tech lead, Product Manager & Builder with 15+ years of experience building, operating, and automating large-scale cloud platforms and distributed systems running Microsoft 365 and Copilot services. Deep expertise in automation, reliability, agentic solutions, operations, AIOps, deployment, monitoring, observability, and incident response. Engineered self-healing and safe deployment systems that automated recovery of high-severity incidents, reduced customer-impact hours by millions, and accelerated Copilot feature delivery.
Bachelors, Engineering
