Junan Pang leads solutions, deployment, and success at Fin (formerly Intercom), which he joined in 2024. He previously led customer success teams at Slack, including Americas and the Telecom, Media, and High Tech unit, and held customer success and professional services leadership roles at Optimizely. He founded the SF Customer Success Meetup in 2015, teaches customer success in the University of San Francisco MBA program, and is a Sequoia Capital Builder.