HR Generalist (Thailand)

Mission Brief: Build Lenskart's People Operations in Thailand

Lenskart is one of Asia's fastest-growing omnichannel eyewear companies. As our Thailand business continues to expand, we are looking for an experienced HR Generalist to independently manage the country's HR operations and employee experience.

This role will own the complete employee lifecycle from recruitment and onboarding through payroll coordination, employee relations, performance support, HR administration, compliance, and offboarding. As the primary HR partner for Thailand, you will play a critical role in ensuring a seamless employee experience while driving operational excellence, statutory compliance, and efficient HR processes that enable business growth.

🔑 Core Mandate

1. Employee Lifecycle Management

• Own the end-to-end employee lifecycle, ensuring a seamless employee experience from recruitment through to offboarding.

• Manage recruitment coordination, onboarding, employee movements, and exit processes.

• Prepare and maintain employment documentation and employee records.

• Support employee relations, performance management, and engagement initiatives.

• Ensure HR policies and procedures are consistently implemented.

2. HR Operations & Administration

• Manage day-to-day HR operations and administrative activities for the Thailand business.

• Maintain accurate employee records and HR systems.

• Coordinate HR documentation and administrative processes.

• Support office administration and manage HR-related vendors.

• Ensure HR processes remain efficient, compliant, and audit-ready.

3. Payroll, Benefits & HR Compliance

• Coordinate monthly payroll and employee benefits administration to ensure accuracy, compliance, and timely processing.

• Work closely with payroll vendors and regional stakeholders on payroll inputs.

• Administer employee benefits, leave management, and insurance programmes.

• Support salary revisions, incentive payouts, and compensation changes.

• Address employee queries related to payroll and benefits.

4. Employment Law & Governance

• Ensure HR practices comply with Thai labour laws, statutory requirements, and company policies.

• Provide guidance to employees and managers on HR-related matters.

• Monitor regulatory updates and recommend policy improvements where required.

• Coordinate statutory submissions and support internal and external audits.

• Maintain strong HR governance and compliance standards.

5. HR Systems & IT Coordination

• Coordinate HR systems and employee access throughout the employee lifecycle.

• Manage employee account creation, onboarding, offboarding, and system access.

• Partner with IT to ensure timely provisioning of equipment and access.

• Maintain accurate employee data across HR systems.

• Support HR technology enhancements and process improvement initiatives.

6. Business Partnership & Continuous Improvement

• Act as the primary HR point of contact for employees and managers in Thailand.

• Partner with Regional HR, Finance, Operations, and external vendors to support business needs.

• Identify opportunities to improve HR processes, employee experience, and operational efficiency.

• Support regional HR initiatives and cross-functional projects.

The Essentials

• Proven experience as an HR Generalist, HR Operations, or HR & Administration professional with ownership of the employee lifecycle.

• Fluency in both Thai and English (written and spoken) is essential, with the ability to effectively communicate with local and regional stakeholders.

• Strong knowledge of Thai labour laws, employment regulations, and statutory compliance.

• Hands-on experience in recruitment, payroll coordination, employee relations, and HR operations.

• Self-motivated, proactive, and comfortable working independently in a fast-paced environment.

• Strong organizational, communication, and stakeholder management skills.

• Customer-focused mindset with excellent problem-solving abilities.

🧠 The Mindset

Independent & Accountable

You take ownership, make sound decisions independently, and consistently deliver high-quality outcomes with minimal supervision.

People-First Partner

You build trusted relationships with employees and managers by providing practical, responsive, and professional HR support while maintaining confidentiality and integrity.

Operational Excellence

You enjoy creating structure, improving processes, and building efficient HR operations that scale with the business.

Proactive & Growth-Oriented

You are naturally curious, continuously seek opportunities to improve, and willingly step beyond your core responsibilities to support business success.

Adaptable & Collaborative

You thrive in dynamic environments, embrace change, and work effectively across teams to achieve shared goals.