[What the role is]

Support the Standards Division in implementing its digital transformation efforts by serving as the interface between business users, IT teams and external solution providers. The officer will support the continuous improvement of the Singapore Standards System while driving initiatives relating to SMART Standards, AI-enabled applications and future digital standards products and services.

[What you will be working on]

• Support the business ownership and continuous enhancement of the Singapore Standards System.
• Coordinate with IT teams on system improvements, testing and issue resolution.
• Provide business support to users, including onboarding, access management and responding to enquiries.
• Support pilot projects involving SMART Standards, AI and Large Language Models.
• Engage technology vendors and solution providers to evaluate emerging digital standards solutions.
• Work with industry stakeholders to identify and develop digital use cases for standards.
• Conduct environmental scanning on international developments relating to standards digitalisation and digital standards.
• Support initiatives to enhance digital standards products, services and customer experience, including the Singapore Standards eShop.
• Assist in project management, stakeholder engagement and change management activities relating to the Division's digital transformation efforts.

[What we are looking for]

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related discipline.
• At least 3 years of relevant experience in digital transformation, enterprise systems, business analysis, product management, technology implementation or digital innovation.
• Demonstrated experience working across business and IT teams to implement or enhance digital systems.
• Experience engaging technology vendors, solution providers or system integrators.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into digital solutions.
• Good stakeholder engagement and communication skills, with the ability to work effectively across multidisciplinary teams.
• Interest in emerging technologies, including AI/LLMs, digital content platforms and knowledge management solutions.
• Experience in Agile delivery, user acceptance testing, change management or digital product implementation would be an advantage.

How We Work Together

We value individuals who demonstrate our CoRE values – collaborating effectively across teams, engaging others with respect, acting with courage to speak up and make decisions, and being enterprising in taking ownership, learning continuously, and driving outcomes in a dynamic environment.