P-8 Poseidon Field Service Representative

Company:

Boeing Defence United Kingdom Limited

Boeing Defence United Kingdom (BDUK), through its Aircraft Support Programme, provides sustainment and delegated design support services to multiple rotary and fixed wing aircraft including, AH-64E, CH-47, C-17, P8-A and E-7. Boeing employs over 2,000 people across the UK at numerous sites, and the company is experiencing solid organic growth.

We are currently looking for an experienced Field Service Representative to join the BDUK Fixed Wing Engineering Support team. This role will be located at RAF Lossiemouth, in support the UK’s fleet of P8-A Poseidon aircraft.

The Field Service Representative is the primary point of contact for internal Boeing and external customer and suppliers for technical advice within approved technical data sets, mentoring, technical queries, fault investigations and repairs across a number of different mechanical and propulsion systems, such as but not limited to, airframe and nacelle structures, fuel, hydraulic and pneumatic systems, flying controls, landing gear, engine and auxiliary power units. Familiarity with different Avionic and AC/DC electrical systems, such as but not limited to, system check outs, functional testing, cable and fibre optic repairs/terminations, communications, instrumentation, flight management computer system, navigation, fire, ice and rain protection, emergency equipment and warning systems, would be advantageous.

In this role you will lead in providing advice with the execution of maintenance activities in accordance with the Ministry of Defence (MoD) UK P-8A approved data set, with access into Boeing released technical information as well as reach back support to the platform design organisation. You will be responsible for leading research on technical, operational and quality issues using several different systems and techniques including analytics to assist with investigations to evaluate user and supplier reported discrepancies that cannot be resolved by the customer.

As part of the Engineering Support team, you will coordinate between Military and Approved Maintenance Organisations, the Continuing Airworthiness Management Organisation, Engineering Authority, Design Organisation and Original Equipment Manufacturers and BDUK functions. The individual will provide technical support to company products, perform troubleshooting procedures for multiple systems, resolve maintenance and operational issues. An in-depth working knowledge of defence regulations is essential with civil equivalence a desirable, you will comply with Regulatory Articles, Defence Standards, company policies, processes and procedures in order to maintain regulatory compliance.

You will apply knowledge of technical publications and instructions to provide resolutions to customer queries e.g. UK Interactive Electronic Technical Manuals, Repair manuals, Technical Manuals (aircraft and component level), Digital Air Publications, and drawing sets. Your ability to interpret, provide advice on the applicability and how to comply with design organisation authored modifications, service bulletins, service / part notifications and authority generated special technical instructions is a key support attribute needed for the role. You will be required to apply knowledge of Mechanical/propulsion/AV/ Electronic systems operation to analyse, develop and maintain technical data to resolve problems for aircraft and component systems to support safe and efficient operation.

Your suitability for this role is not only technical based, but also dependent on an ability to confidently communicate, be approachable, provide mentorship, motivate, build and manage professional relationships.  You should be able to  understand and demonstrate the Boeing core values, including supporting business improvements such as Cost Reduction Initiative (CRI), Continuous Improvement (CI) and Employee Engagement type events deploying best practices to maintain and improve standards for all Boeing business functions.

 

Note: There is a potential of Out of Hours on call support required for this role. Shift work may also be considered.

Basic Qualifications (Skills/Experience):

• Eligibility for UK SC Security Clearance: Applicants must be able to obtain the necessary clearance.
• An extensive knowledge of repair, maintenance, and retrofit processes and practices.
• Knowledge of the Manual of Maintenance and Airworthiness Processes (MAM-P), associated MAA Regulatory Publications (MRP) and Defence Standards pertaining to maintenance, aircraft repairs and pre- and post-delivery aircraft modifications.
• Extensive and specialised ability to analyse and interpret product data (e.g. Engineering drawings, Part Lists, Supplier data, Wiring Diagrams and Schematics)
• Effective collaboration with team members, other employees and external customers. Placing higher priority on team and organisation goals above personal goals is essential

Preferred Qualifications (Skills/Experience):

• Ability to research and apply engineering principles to determine solutions to technical, operational and quality issues.
• Strong customer focus with the capacity to communicate effectively with relevant stakeholders in order to resolve problems.
• An Engineering degree with professional registration is desired but not essential. You will be considered if you are able to demonstrate a significant amount of related certificated work experience supported with a defence or civil indentured apprenticeship, or an equivalent combination of education and experience in the field of helicopter depth and fleeted maintenance.
• Previous experience with UK MOD Resolve and GOLDesp is desirable.
• An understanding of financial performance metrics, and ability to apply cost and schedule variance analysis techniques.
• Ability to direct, communicate clearly, delegate and ensure performance of assigned responsibilities and tasks as a leader.
• A significant amount of demonstrated Boeing military and/or commercial fixed wing experience and knowledge in aircraft maintenance procedures, practices, engineering drawings, standards and specifications to support the sustainment of P-A (Poseidon). This shall cover all aircraft, mechanical and propulsion systems. Due to the complex integration of the mechanical systems and engines with the data management system, a high-level systems knowledge of the avionic/electrical aspects of the Boeing 737NG or equivalent is desirable.
• Extensive and specialized knowledge of UK MOD military aircraft maintenance processes, policies, organisation, capabilities, practices, support resources, preferences, problems, and other constraints in order to effectively represent the customer within the Boeing Company. Knowledge and experience of MoD projects, related is advantageous.
• Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

What Boeing Offers You:

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial, and social well-being. Here’s a snapshot of what we offer:

• Competitive salary and annual incentive plans
• Continuous learning - you’ll develop the approach and skills to navigate whatever comes next
• Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• An inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs
• Excellent Adoption and Parental leave options
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year
• Pension Plan with up to 10% employer contribution
• Company paid BUPA Medical Plan
• Short Term Sickness: 100% pay for the first 26 weeks
• Long Term Sickness: 66.67% of annual salary from 27th week
• 6x annual salary life insurance
• Learning Together Programme to support your on-going personal and career development
• Access to Boeing’s Well Being Programs, tool and incentives

Work Authorisation:

This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position requires the ability to obtain United Kingdom Security Check.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (United Kingdom)