Floor Manager (Coach)– Signature Services – NEW LONDON FLAGSHIP

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions: a department manager is called "Coach",

Join the NIKE, Inc. team! 

We are seeking a confident, service-led Coach to help bring Nike’s Signature Services to life across Nike by You, Jersey by You and Nike Store Running Lab within the new London Flagship. Reporting to the Assistant Head Coach of Signature Services, this role will drive day-to-day execution, coach Athletes, and deliver premium, personalised consumer experiences that connect sport, product and culture. The successful candidate will ensure Signature Services are consistently engaging, relevant and seamlessly integrated into the wider Flagship experience while strengthening connections with London’s communities.

As an Floor Manager (Coach)– Signature Services you are: 

• Support the execution of the Signature Services strategy across Nike by You, Jersey by You and Nike Store Running Lab, delivering premium and personalised consumer experiences.
• Coach and inspire Athletes to provide exceptional service, strong product storytelling and meaningful consumer engagement.
• Drive visibility, participation and service excellence through floor leadership and seamless integration with the wider store journey.
• Bring key sport, brand and cultural moments to life through relevant experiences that connect with London communities.
• Partner with store leadership and cross-functional teams to deliver consistent execution, clear priorities and continuous improvement.
• Use consumer feedback, observations and performance insights to enhance service standards, engagement and overall impact.

What you get:

• Attractive salary that evolves with the market and experience
• Opportunity on receiving quarterly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension & Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments

What you bring:

• A passion for NIKE and/or love of sport
• Some experience in retail and/or leadership positions
• Very good command of English language (written and spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”? Apply now, easy way online. We are waiting for you!