Operational team specialist / 運用デリバリチームスペシャリスト

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

【本ポジションの魅力】

HPE Managed Servicesは、年々ビジネスを拡大している、社内でも注目度が高く、非常に重要な部門です。

 このポジションでは、顧客のシステムライフサイクル全般に携わることで、顧客ビジネスに直結したやりがいを実感できる業務を担います。さらに、幅広い製品に関する知識やスキルを習得することで、ご自身の経験を深め、能力を向上させる機会が豊富にあります。

 私たちは、より良いサービスを提供するために、共に挑戦できる仲間を広く募集しています。成長を続ける環境で、私たちと一緒に新たな価値を生み出していきませんか？

【組織概要】

HPE Managed ServicesのIT Operation Center (ITOC) は、顧客のIT環境において、インフラからアプリケーションまでのワークロードを最適に管理するための運用業務を提供する組織です。

 また、社内のグローバル拠点と密接に連携しながら、サービスの価値を最大化し、顧客満足度の向上を目指しています。ITOCは、HPE Managed Servicesの中でも重要な役割を担う組織として、日々進化を続けています。

【本ポジションに関して】

リモートから顧客システムの運用支援を行うスペシャリストです。

役職名：IT オペレーションセンター エンジニア: ITOC Engineer

• 運用スペシャリストとして、主にリモートからお客システムの運用業務を行う
• 運用デリバリの準備を関係者と協調して実施する
• 安定した運用対応を継続することで、お客様のビジネスに貢献する

必要な知識およびスキル

• IT技術職経験（システム構築、保守や運用管理など）
• 顧客に対しての論理的な説明およびコミュニケーションすることができる
• 問題の解決に向けて社内外関係者と協調して、対応をリードできる
• Server Hardware, Network, Storage, OS など基本インフラの幅広い知識

あると望ましい経験や資格

• ITILファウンデーション資格
• Database、ミドルウェア、運用ツール、SaaS、セキュリティ関連の基礎知識
• 英語コミュニケーションのスキル
• チームリーダーやプロジェクトリード、オペレーション管理者の経験
• プロジェクトマネジメント領域の経験

【勤務地】東京

#japanexperienced

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#japan

#operations

Job:

Services

Job Level:

TCP_02

    

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.