The Residency Program Manager I serves as the primary administrative resource and operational partner to Program Leadership for one or more residency and fellowship programs. The incumbent provides administrative leadership and expertise in accreditation, recruitment, onboarding, credentialing, educational administration, compliance, and program operations.

 

• Bachelor's degree or equivalent combination of education and experience required. Master's degree preferred.
• Five (5) or more years of progressively responsible experience in graduate medical education administration, healthcare administration, academic administration, or related field. 
• TAGME certification strongly preferred. 
• Advanced proficiency with MS Office Suite, RMS platforms (New Innovations), Thalamus, ERAS, WebADS, and reporting tools and related educational technologies. 

 

General Skills and Competencies                                                                                        

• Advanced knowledge of graduate medical education administration and residency/fellowship program operations
• Working knowledge of accreditation, regulatory, specialty board, and institutional requirements
• Strong analytical, organizational, and problem-solving skills
• Ability to collect, analyze, and interpret program data and reporting metrics
• Knowledge of budget monitoring, resource management, and operational planning principles
• Strong project coordination and process improvement skills
• Ability to manage multiple priorities and complex workflows while meeting deadlines
• Strong interpersonal, written, and verbal communication skills
• Ability to develop collaborative relationships with Program Directors, faculty, trainees, institutional offices, and external stakeholders
• Ability to interpret policies, procedures, and accreditation requirements and apply them to program operations
• Demonstrated leadership, initiative, and independent decision-making abilities
• Commitment to continuous improvement, operational effectiveness, and educational excellence

 

• Serves as the primary administrative resource and operational partner to Program Leadership regarding accreditation, compliance, educational administration, and residency and fellowship program operations.
• Coordinates and provides administrative leadership for trainee recruitment, appointment, onboarding, credentialing, licensure, immigration support, graduation, and trainee lifecycle management activities.
• Collaborates with Program Leadership, Human Resources, International Personnel, and institutional stakeholders to support program operations and trainee administration.
• Coordinates and provides administrative leadership for accreditation activities including Annual Program Evaluation (APE), Program Evaluation Committee (PEC), Clinical Competency Committee (CCC), WebADS reporting, Program Letters of Agreement (PLA), and related compliance activities.
• Collaborates with Program Leadership and faculty to support accreditation readiness, action plan implementation, reporting requirements, and continuous program improvement initiatives.
• Oversees educational administration activities including curriculum management, trainee handbooks, faculty and trainee evaluations, milestone reporting, scholarly activity tracking, duty hour monitoring, moonlighting compliance, and procedural logging.
• Oversees utilization of Residency Management Systems (RMS) and graduate medical education technologies including New Innovations, Thalamus, ERAS, and related platforms.
• Develops and analyzes reports, dashboards, operational metrics, resident complement data, participating site utilization, and other reporting information supporting accreditation compliance, workforce planning, Centers for Medicare and Medicaid Services (CMS) cost reporting, institutional reporting, and program improvement initiatives.
• Collaborates with Program Leadership in the development and implementation of operational policies, procedures, workflows, and process improvement initiatives.
• Monitors educational expenditures, operational resources, accreditation metrics, and program performance indicators and provides recommendations supporting operational effectiveness and continuous improvement.
• Coordinates faculty development activities, educational conferences, trainee engagement programs, wellness initiatives, and other educational activities supporting program goals.
• May provide supervision, functional oversight, mentorship, training, and operational guidance to coordinators and administrative staff and represents assigned programs on departmental, institutional, and Graduate Medical Education committees and workgroups.
• Oversees verification of training requests, transfer documentation, graduation processes, board-related reporting requirements, and performs other related duties as assigned. 
• Performs other related duties as assigned.