Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Customer Service Representative
- Location
- Montreal
- Type
- Full time
- Posted
- 16D AGO
About the role
The Customer Service Representative acts as a key point of contact between customers and internal teams. They ensure efficient order management, delivery coordination, and follow-up on operational issues, while contributing to customer satisfaction and overall performance service level.
Desired Profile
Excellent communication skills, both spoken and written
Ability to analyze and solve problems
Strong customer service orientation
Autonomy, attention to detail, and strong organizational skills
Good proficiency in Microsoft Office
Knowledge of the JDE system is an asset
Bilingualism in French and English, written and spoken
College diploma (DEC) in administration or a related field, or an equivalent combination of 2 to 3 years of customer service experience
Key Responsibilities
- Enter customer orders
- Process orders based on customer priorities and operational constraints, including inventory, production, and transportation
- Schedule deliveries with our carriers
- Manage appointment scheduling for our customers’ transportation needs through customer portals
- Answer phone calls and manage the email inbox for order follow-up
- Maintain proactive communication with key customers such as Costco, Loblaw, Walmart, and others to anticipate issues and manage priorities
- Collaborate with the sales, planning, production, and logistics teams to ensure efficient service
- Collaborate with the Finance department to follow up on unbilled orders at month-end
- Manage issues and handle customer complaints effectively
- Validate product availability and communicate delays or supply and production issues affecting customers through reporting and analysis
- Monitor delivery performance, including OTIF, and contribute to resolving gaps
- Identify opportunities to improve customer service processes and optimize workflows
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