About the Role
As the Consumer Ops Lead, you will translate the LatAm consumer strategy into a clear operational plan for Mexico, driving day-to-day execution while building the capabilities and infrastructure that enable sustainable, long-term growth. You'll lead a team and partner closely with local and cross-functional stakeholders to bring key consumer growth initiatives to life.
This role combines strategic thinking with hands-on execution. You'll help shape regional priorities while leading the operational mechanisms, experiments, and execution needed to drive sustainable consumer growth across Mexico.
What You'll Do 

• Translate the LatAm consumer strategy into a clear operational roadmap for Mexico, driving execution to acquire new users, improve retention, and build scalable capabilities that support long-term growth.
• Represent the Mexico consumer perspective in LatAm strategic discussions, bringing local insights to influence regional priorities and ensure alignment across teams.
• Lead, coach, and develop a high-performing team of individual contributors, fostering collaboration, accountability, and continuous development.
• Analyze business performance, customer insights, and experiment results to identify opportunities, diagnose performance drivers, and translate findings into clear, actionable recommendations.
• Partner closely with local teams, sub-regional leadership, and cross-functional stakeholders to align priorities, remove execution barriers, and ensure key business metrics are moving in the right direction.
• Own the Mexico experimentation roadmap by prioritizing, executing, measuring, and scaling initiatives that deliver meaningful business impact across markets.

What You'll Need
Basic Qualifications
 

• At least 8 years of professional experience in Strategy, Operations, Consulting, or another analytical field, with a demonstrated track record of leading complex, high-impact initiatives and delivering measurable business outcomes. We welcome candidates from a variety of professional backgrounds.

• Proven ability to build strong cross-functional partnerships, align diverse stakeholders around shared objectives, and drive execution in complex, matrixed organizations.

• Experience leading, mentoring, or developing others while fostering an inclusive and collaborative team environment.

• Strong analytical and problem-solving skills, with the ability to structure ambiguous business challenges, leverage quantitative and qualitative insights, and develop scalable solutions.

• Strong business acumen, with the ability to translate analytical findings into strategic recommendations that drive business decisions.

• A proactive, adaptable, and continuous learning mindset, with the ability to navigate change and ambiguity effectively.

• Excellent stakeholder management skills, with the ability to influence and align teams through clear communication, sound judgment, and data-driven recommendations.

• Excellent written and verbal communication skills in both Spanish and English, with the ability to communicate effectively with audiences ranging from operational teams to senior executives. 

• Strong organizational and prioritization skills, with the ability to manage multiple initiatives and deliver high-quality work in a fast-paced environment.

   

Preferred Qualifications

• Proficiency in SQL.

• Experience leading and developing teams.

• Experience using AI tools in a work setting, with demonstrated hands-on experience applying them to improve productivity, analysis, or execution.