Gartner Executive Programs (ExP) is an exclusive, membership-based organization serving over 8,500 CIOs and senior IT leaders across 87 countries. These members (including Fortune 500 companies & Governments around the world) benefit from the convenience of a single source of knowledge and insight focused on CIO-level challenges, service delivery in their context, the shared knowledge of the world's largest community of CIOs, and the assurance of Gartner objectivity and independence.

This role is central in driving world-class service delivery at scale. You will lead by example—upholding Gartner’s values—and ensure our mission-critical priorities are met through expert coaching collaboration innovation accountability.

What you will do:

• Maintain a high bar for client delivery excellence by coaching Executive Partners to leverage a diversity of Gartner assets, develop forward-looking engagement plans, mitigate account risk and generate growth.

  • Coach your team to execute world-class client engagements consistently and at scale by helping them identify and shape their client’s enterprise mission-critical priorities; diagnose and assess complex problems through to resolution

  • Lead team to see themselves as part of the account team, proactively communicating client insights, trends and priorities, drive cross functional alignment, maximizes engagement and manages risk

  • Enable team to have a culture of learning by prioritizing FastStart, Top Insights from BTI, using AskGartner, and other available resources

  • Identify Service Delivery Gaps and help innovate and transform the business

• Be accountable to EP quality and execution

  • Coach EPs to leverage Data and Metrics (e.g. ESDM, AskGartner usage, etc.) and hold them accountable to retention, forward-looking engagement plans, monthly consults and other critical metrics

  • Problem-solve with your team to address complex challenges and channel strategic advice to executives

  • Leverage AI to accelerate team development, enhance learning and coaching practices, and deliver deeper value to clients; actively coach and mentor your team on effective AI utilization to drive adoption with clients

  • Proactively address performance concerns and rigorously drive performance management

  • Maintain a high-bar for hiring and evaluating candidates, raising the bar with each new hire

• Possess a collaborative Team NCVI mindset

  • Coach Executive Partners to have a commercial mindset; Be comfortable operating in the grey area between Sales and Service; align on renewal strategies in partnership with Sales

  • Lead with curiosity and proactively seek to learn from others; sees critical feedback as an opportunity to grow and contribute to the success of team and inspires this mindset in others

  • Embrace a No Limits mindset and inspire the team through high EQ and IQ.

  • Lead as an agile change champion, bringing team along the change curve, and leading with humility

What you will need:

• If you have earned your Bachelor’s degree (Master’s degree preferred) with a minimum of 15 years of experience as a former C-level executive, ideally with large scale and complex responsibilities, or have Consulting and/or Advisory experience in multiple executive-level roles then we want to talk to you

• You should be someone that people enjoy working for and are someone that has a passion in developing and managing individuals to achieve success

• We look for people that manage their time effectively, focusing on the most critical, customer-centric activities. Additionally, you should be someone that enjoys solving problems, and that applies data driven approaches and fact-based strategies to solve problems and continuously improve

• If you are a partnership builder that can establish and maintain trust-based relationships with internal stakeholders (i.e., Sales, BTI, HR, Finance) and clients then this is a role for you

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:114118

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