Sales Advisor – Emirati Talent Pool (On-site) (UAE National)

Your mission: You will help us deliver the best customer experience in the tech/automotive retail industry.

Key Responsibilities:

Initiating and managing a high volume of leads interested in purchasing or selling a car through different channels like phone and chat.

Establishing rapport with prospects, understanding their needs, our value proposition and maintaining ongoing relationships to nurture leads into purchases/sales.

Skills and Qualifications:

High school diploma or equivalent required.
UAE National (Emirati).
1–2 years of experience in a call centre, customer service, or aftersales role. Automotive industry experience is an advantage.
Fresh graduates with strong communication skills may also be considered.

Language Skills

Fluent in Arabic (spoken and written), with the ability to handle Arabic-speaking customers confidently.
Good command of English (spoken and written).

Technical Skills

Proficiency in Microsoft Office (Word, Excel, Outlook).
Experience with CRM or customer management systems, and the ability to keep accurate records.
Comfortable using WhatsApp Business and SMS platforms for customer communication.
Ability to work with survey tools and track survey responses.

Core Skills and Competencies

Excellent verbal and written communication, with a clear, polite, and professional phone manner.
Strong complaint-handling skills, including the ability to stay calm and empathetic with upset customers.
Good follow-up discipline and attention to detail.
Good time management, with the ability to handle a high volume of calls and follow-ups daily.
Persuasive communication to encourage rescheduling, service bookings, and survey completion.
Good judgement on when to escalate sensitive complaints to the Aftersales Supervisor.
Teamwork and the ability to coordinate with Service Advisors, the workshop team, and the Aftersales Supervisor.
Customer-focused attitude, with a positive and professional approach.

Life insurance
Preferential price for retail cars upon completion of probation period
22 working days of holidays
GPSSA- General Pension & Social Security Authority
Diverse and inclusive company culture: our team that spans continents, cultures, and backgrounds. This diverse workforce brings together a wealth of ideas and experiences, enriching your professional journey

Do you want to be part of this story? Apply now!

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