Director of Community & Support

Pave the path for our community and customer support initiatives and product roadmap. We're looking for an expert in customer support that can bring exceptional customer experiences to the community with today's leading edge tools!

Responsibilities

Define the overall community and customer care strategy for Listia. You will manage a team and also work directly with the product, engineering, and founding teams to delivery and operate our customer satisfaction initiatives. Help us get to the next level of customer satisfaction!

What We're Looking For

• Design and implement a service model and support standards across the team
• Work with the product and engineering teams to develop new features and communicate user experiences
• Define and report key business metrics based on the business and community needs
• Develop a growth and management strategy for the support team to meet the needs of the business
• Manage and prioritize a product roadmap for features that address the needs of the community and the support team
• Located in the Bay Area, CA required

Bonus Skills

• Experience with Zendesk

To apply, send email to jobs@listia.com with your resume and anything else you want us to know.

What We Like

• A passion for building a better experience
• Going above and beyond the bare minimum
• Can-do optimistic attitudes
• Friendly and fun
• Fast learner

To apply, drop us a line at jobs@listia.com with your resume and anything else you want us to know.

Why Work At Listia?

Listia is a fast-growing startup tackling real-world problems using some cool technology. We want smart people who can make a big impact. If you like solving challenging problems, working hard while having fun, and want to see your effort make a real difference in people's lives... we definitely want to talk to you.

Benefits

• Be One of the First Employees at a Fast-Growing Startup
• Challenging and Exciting Work that Will Make a Difference
• Medical, Dental & Vision Insurance, Meaningful Early Employee Equity
• FSA & 401k
• Unlimited vacation
• Beer, Soda, Coffee, Cup-O-Noodles, Xbox, Team Events
• Your Choice of Equipment/Hardware