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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Who We Are

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

About MuleSoft, a Salesforce Company

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. 

Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.


Role Overview

MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our Services team, you will work hands-on with our customers and partners to tackle business challenges using MuleSoft’s Anypoint Platform. You will provide onsite technical mentorship on MuleSoft implementation projects, evaluate the customer’s technical and functional requirements, and develop efficient solutions to provide customers with demonstrable returns.

As a subject-matter expert in the field, you will develop solutions to help customers realize their business goals and advise them on standard methodologies for on-premise, cloud, and hybrid integration, and API management!

Your Impact

3 months:

• Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement
• Begin participation in field activities with clients by shadowing seasoned architects/senior consultants and practicing enablement gained from training
• Begin to complete MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches
• Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute subject-matter expertise and project deliverables to architects to review for incorporation into internal knowledge exchanges
• Begin mentorship and guidance of junior services team members in our services organization

12 months:

• Continue to provide delivery of projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle
• Internalize frameworks, project deliverables, policies and implementations and vet with Senior Architects to contribute to internal collaboration networks and IP sharing
• Identify ongoing risks and problems throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs
• Contribute to technical brainstorming sessions and publish reusable content to the field
• Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design

Qualifications

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Three to six years minimum hands-on development experience implementing integration solutions
• Hands-on integration development experience with at least one of the following: MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, Apigee)
• API Management solutions (Apigee, Mashery, etc)
• One or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.)
• Demonstrated experience implementing multiple technical integration project SDLCs (Software Development Life Cycle) end-to-end
• Demonstrated ability to effectively implement solutions within a diverse technical team of client, SIs, contractors, and internal teams
• Contribute integration artifacts to internal initiatives to enrich services organization practices
• Working knowledge of on-premise infrastructure and cloud-based deployments and configurations along with monitoring and management
• Experience developing, profiling, and troubleshooting Java application code and automated testing tools
• Experience in completing technical design documentation and technical reference materials for client/internal consumption
• Ability to travel up to 50% of the time (varies depending on customer needs, focused within Region) 

NOTE: By applying to the MuleSoft Technical Architect posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• World-class enablement and on-demand training with Trailhead.com
• Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
• For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities. 

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.