We anticipate the application window for this opening will close on - 3 Oct 2026

 

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the LifePain Interventions

         

         

The Neuromodulation Operating Unit partners with healthcare providers, patients, and payers to expand access to therapies that help manage chronic pain and improve patient outcomes. We support therapy adoption by engaging payers, providing coverage support, educating on reimbursement, and running patient access programs that help navigate complex insurance requirements.

 

Check us out on LinkedIn: Medtronic Brain Modulation and Pain Interventions.

 

This position is based in the United States and supports employees working remotely from the State of Minnesota. This is a fully remote role with no travel requirement.

 

This role leads a team responsible for prior authorization and reimbursement support activities for pain intervention therapies. The position oversees daily operations, drives service excellence, monitors performance metrics, and partners with internal and external stakeholders to support patient access, coverage, and reimbursement processes.

 

Primary Responsibilities

• Supervise daily prior authorization and reimbursement support operations for pain intervention therapies.
• Coach, develop, and manage team performance to achieve service, quality, and productivity objectives.
• Monitor payer requirements, coverage policies, and authorization processes to support timely patient access.
• Resolve complex reimbursement, coverage, and escalation issues with payers, providers, and internal stakeholders.
• Analyze operational metrics and implement process improvements to enhance efficiency and customer experience.
• Partner with reimbursement, sales, clinical, and patient access teams to address coverage and payment barriers.
• Develop and deliver training on prior authorization workflows, payer requirements, and reimbursement processes.
• Ensure compliance with company policies, payer guidelines, and applicable healthcare regulations.

 

Required Qualifications

• High School Diploma or equivalent and 5+ years of experience OR Associate's Degree and 3+ years of experience OR Bachelor's Degree and 1+ year of supervisory experience OR 3+ years of customer service experience.
• Experience in customer service, patient access, reimbursement support, prior authorization, or healthcare operations.
• Experience leading, supervising, coaching, or directing the work of employees or teams.
• Experience working with healthcare payers, insurance verification, authorization processes, or reimbursement activities.
• Proficiency with customer service systems and Microsoft Office applications.

 

Preferred Qualifications

• Experience supporting medical device, MedTech, healthcare, or life sciences organizations.
• Experience with prior authorization processes related to pain management, neuromodulation, or specialty therapies.
• Knowledge of reimbursement, coding, coverage, and payment methodologies.
• Experience using case management, patient access, or reimbursement support platforms.
• Experience driving operational improvements through performance metric analysis and process optimization.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

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Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

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Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$64,000.00 - $96,000.00

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

 

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

 

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

 

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.