Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Customer Support Specialist
- Type
- Full time
- Posted
- 2D AGO
About the role
The Customer Support Specialist will be a key member of our technical care team, ensuring seamless operations and exceptional customer support. This role involves handling complex cases, providing managed services, and offering round-the-clock support to meet the needs of our enterprise clients. The successful candidate will be a self-starter, able to work independently and as part of a team, with a strong focus on customer satisfaction.
Must have:
- A degree in Electronics and Communication Engineering, or Computer Science is preferred.
- 10+ years of relevant experience in telecom (4G/5G technologies).
- Functional knowledge of 4G/5G architecture, call flows and Nokia Core, Radio & Networking is a must.
- Candidate with Kubernetes, cloud certification (AWS)
- Advantage person with Nokia Radio / Networking certifications.
Nice to have:
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues.
- Good communication and collaboration skills, with the ability to work in a team environment.
- A proactive and innovative mindset, with a passion for staying updated with upcoming technologies & changes.
- You will be Individual contributor working with the cloud solutions for global customer base.
- Ability to analyze the situation work under critical issues, deep knowledge on the call flow of 4G / 5G, skillset to understand and correlate the problem.
- Handling tickets, analyzing performance, log collection, coordination with R&D / product team.
- Proactive approach will be the prime focus to make preventive analysis.
- Scripting will be an added advantage.
- Technical specialization on products with knowledge on Radio / Core platform / Linux OS architecture.
- Document and maintain any new issues encounter. He / She should be able to adapt to learn and share knowledge.
- Provide technical support and troubleshooting for network related issues.
- Stay updated with the latest updates from product team.
