Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.

Job Description

The Opportunity: The Sr. Salon Stylist leads the daily operations of the Girl and Doll Salon, ensuring exceptional guest experiences, efficient service delivery, and adherence to American Girl quality and safety standards. This role provides day-to-day leadership, training, and onboarding support to Experience Associates (Doll Hair Stylists) and Girl Salon Stylists while delivering professional salon services. Through hands-on leadership, operational execution, and collaboration with store management, the Sr. Salon Stylist supports team development, guest satisfaction, and overall salon performance.

What Your Impact Will Be: 

• Lead daily Girl and Doll Salon operations, coordinating team activities, guest appointments, and service flow to ensure efficient operations and exceptional guest experiences.
• Train, onboard, and provide ongoing guidance to Experience Associates (Doll Hair Stylists) and Girl Salon Stylists, building technical skills, product knowledge, and consistent service standards.
• Deliver high-quality girl and doll salon services, including professional hairstyling and nail services, while demonstrating techniques across different hair lengths, types, and textures.
• Oversee salon reservations, appointment scheduling, and guest traffic, addressing service delays, scheduling conflicts, and operational challenges to maintain a positive guest experience.
• Maintain salon readiness by monitoring inventory, coordinating supply replenishment, and ensuring cleanliness, sanitation, and safety procedures are followed.
• Perform ear piercing services upon completion of required training and certification, following established procedures, documentation requirements, and guest aftercare instructions.

Partner with salon and store management to communicate operational needs, monitor guest comments and feedback, promptly address and resolve guest concerns, reinforce team performance expectations, and identify opportunities to improve service delivery and

Qualifications

What We’re Looking For: 

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

Education & Experience

• Valid cosmetology license for hair and nail services in the state of practice required.
• Minimum of two years of professional experience as a hairstylist.
• Experience training, onboarding, or providing day-to-day guidance to team members preferred.
• Experience performing a variety of hairstyles and nail services.
• Previous experience working with children preferred.
• Experience working in a fast-paced, customer-focused service environment.

Knowledge, Skills & Abilities

• Ability to lead daily salon operations, coordinate team activities, and maintain service standards.
• Strong training and coaching skills to demonstrate techniques, communicate expectations, and support team development.
• Strong technical hairstyling skills across different hair lengths, types, and textures.
• Ability to deliver friendly, professional, and personalized guest service.
• Excellent communication and interpersonal skills to guide team members, address guest concerns, and collaborate with leadership.
• Strong organizational and time management skills to coordinate appointments and adapt to business needs.
• Knowledge of salon sanitation, cleanliness, and safety standards.
• Ability to monitor inventory, maintain salon supplies, and ensure operational readiness.
• Proficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn reservation systems.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work:
American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Beware of recruiting scams: Mattel will only contact you through official @mattel.com or @smartrecruiters.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

The pay range for this position is between $17 and $20.40 [per hour]. The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential. 
 

Videos to watch:
The Culture at Mattel
Corporate Philanthropy