Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

The Business Operations team, within the IT Organization, is responsible for providing expertise and advice on enterprise business systems. We participate in the release and functional testing of new application features, deliver support to end users in the business, and assist with monitoring and coordinating critical business system transactions. Specifically, your areas of responsibility will include the Salesforce CRM platform and related applications that rely on the Salesforce.com platform.

Your Day-To-Day:

The day to day responsibilities for an IT systems analyst require an ability to understand business processes and the corresponding business needs that are managed in enterprise applications (such as Salesforce and Oracle). You will help maintain and support the systems used to transact business today by responding to requests for support, as well as assisting with user stories and participating in the QA, UAT and deployment of system releases.

Success in this role is defined by gaining the business’ confidence that you are their trusted advocate; that you thoroughly understand their business needs and how they use the system in order to support them effectively.

PTC is a place where innovative thinking is encouraged, and new ideas are always welcome. We’re looking for smart, passionate people that want to work together to make a difference. If this sounds like you, let’s talk.

Skills and knowledge:

· Applied knowledge of CRM systems, preferably Salesforce, with a basic understanding of the various types of system users and how they use the system to perform their jobs to meet high-level business needs

· Understanding and experience with end-to-end system integrations and overall business system landscapes

· Ability to interpret documented business processes into application workflows and features

· Highly skilled communicator within a worldwide team of solution architects, engineers, developers and managers

· Understanding of Agile methodologies and tools

We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team.

Basic Qualifications:

3-5 years of professional experience as a systems business analyst

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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