As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

Remote Work - New York, Albany, New York, United States of America, 12224

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

100089 University IT / C&DS

Work Shift:

UR - Day (United States of America)

Range:

UR URG 114

Compensation Range:

$86,900.00 - $130,300.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Plays a key role in ensuring that projects and initiatives reach their full potential by ensuring all impacted business, financial, operational and other stakeholders are prepared for and embrace change. Focuses on the people side of change, including not only the change initiative itself, but also changes to business processes, systems and technology, job roles and organization structures. Designs, develops and executes change management strategies and plans that minimize resistance and maximize engagement to ensure that users are engaged, prepared to transition to the initiative and reinforce sustainable change. Works with and coaches project stakeholders, leaders and teams to develop strategies to maximize buy-in and minimize resistance and are able to leverage the change management framework and standards. Ensures that all documentation coming out of the program is in line with the ultimate change management strategy and plan.

ESSENTIAL FUNCTIONS

• Plays a key role in business process workshops to understand the current and future state business processes. Assesses the change impacts on the organization and roles and leads or partners with a Communications lead to ensure targeted messaging accurately describes the change to appropriate audiences. Partners with training experts to develop a training program that ensures end users are engaged, knowledgeable, and able to adopt change during the implementation phase. Leads the effort to identify measurement methodologies to track adoption, utilization, and proficiency of individual changes, and adjusts change management strategies and tactics as necessary. Issues regular reports to project leadership, escalating risks that may lead to an unsuccessful launch of projects and puts forward a plan to mitigate.
• Develops and executes against a comprehensive, actionable, and targeted change management plan surrounding change to people, processes, workflows, and systems. Applies a structured approach and methodology for the five change management domains related to the people-side of change, including stakeholder analysis, coaching plans, communications, training, and resistance management plans. Develops and conducts readiness assessments, analyzes results, and presents findings in a logical and easy-to-understand manner to sponsors and stakeholders.
• Collaborates with Project Manager to integrate change management plans/activities into overall project plan. Works as a member of project leadership team, ensuring change management strategy is at the forefront of project activities and impact to the stakeholders is continually evaluated and acted upon to minimize stakeholder resistance. Ensures assigned projects meets business, schedule, and budget objectives for change management activities.
• Provides subject matter expertise and guidance on the management of changes by advising/coaching stakeholders, leaders, and managers on the execution of established change management activities, including communications, change sponsorship, education and training, and ongoing support. Leads or coaches the team to identify potential people-side risks, analyze KPIs and anticipated points of resistance, and recommends and/or develops mitigation plans with Project Manager and Executive Sponsor to address the concerns commensurate with the project scope/engagement level. Builds and leads a sponsorship coalition, including the executive sponsor, leaders/managers, designated project champions, and stakeholders who will be key champions of change, reinforcing awareness within the organization. Partners with the executive sponsor throughout the change process to actively and visibly participate, establish an organizational understanding, and sense of urgency to prioritize the change.
• Provides organizational change consultations and/or training to project teams/sponsors for assigned engagements. Develops and/or coaches team on conducting assessments, analyzes results, and presents findings in a logical and easy-to-understand manner to sponsors and stakeholders. Provides strategy/activity recommendations for project team execution with respect to Communications and Training.
• Keeps current with business and strategic goals. Participates in and promotes the identification, recommendation, and delivery of improvement opportunities for the change management and project processes. Participates in the development and review of procedures for communications, training, change management, and project lifecycle processes. Develops and maintains a broad knowledge of related industry standards, best practices, regulations, and related technologies. Attends webinars, reads case studies and white papers, and participates in other opportunities to further refine skills and stay apprised on business analysis and project management topics.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree in Communications, Organizational Development, Behavioral Psychology, Business or related field and 5 years of relevant experience establishing and implementing organizational change management and support required
• Master's degree preferred
• Or equivalent combination of education and experience
• Experience working with consulting resources preferred
• Experience with higher education, larger medical center or large complex and distributed enterprise preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent communication skills, both verbal and written, including active listening and the ability to clearly articulate messages to a variety of audiences required
• Strong group facilitation skills with demonstrated experience turning working session notes into high-quality deliverables required
• Ability to influence others and move toward a common vision or goal required
• Strong interpersonal skills and the ability to establish and maintain positive working relationships with a wide array of stakeholders, colleagues and staff required
• Ability to work collaboratively with and through others required
• Strong business acumen and understanding of organizational issues and challenges required
• Strong organizational problem solving and root cause identification skills required

LICENSES AND CERTIFICATIONS

• Prosci Organizational Change Management certification upon hire preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.